Data Center Monitoring Engineer – German (Hybrid)

Your potential has a place here with TTEC’s award-winning employment experience. As a Data Center Monitoring Engineer – German working hybrid in Sofia, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Bulgaria says it all!

What You’ll be Doing

Do you have a passion for technology and helping others? As Data Center Monitoring Engineer, you will be responsible for delivering proactive services to DC-OSS customers which include 24x7 monitoring of IT infrastructure, incident management, change management and execution of scheduled or routine tasks.

During a Typical Day, You’ll

• Deliver 24/7 strategic account support by proactive monitoring of customer IT Environment.
• Timely track and respond to customers inquiries, provide resolution, working closely with end customers and senior Engineering staff within the team or other departments
• Manage professionally customer expectations 
• Keep customers informed, sets and follows commitments, keeps precise case documentation and case ownership
• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency
• Participate/Drive ITIL based change management, Problem management, incident management

What You Bring to the Role

• One year in a customer support environment
• University degree or in process of obtaining
• Fluent in written and verbal English or German
• MS Office proficiency
• Demonstrates strong written and verbal communication skills

Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#ttecbulgaria