Rising Together: A Look Back at Career Growth and Success Across TTEC Asia in 2025
5 Minute Read
01/22/2026
Key Takeaways
- Rapid Expansion: 2025 was a landmark year for TTEC across Asia Pacific (APAC), with significant hiring growth across the Philippines, India, and Malaysia, opening doors for thousands of new professionals.
- People-First Culture: A commitment to inclusivity and well-being drove employee success stories TTEC is proud of, proving that a supportive environment is key to professional achievement.
As we reflect on 2025, it is clear that customer service jobs in Asia in 2025 has transformed. For TTEC, this year wasn't just about business growth; it was about people growth. Across our vibrant teams in the Philippines, India, Malaysia, and beyond, we witnessed an incredible surge of talent, ambition, and achievement.
2025 was a year of rising stronger together. Among many other achievements, TTEC was recognized as one of HR Asia's Best Companies to Work for in Asia for 2025. This marks our third consecutive year receiving this distinction.
And we are beyond proud to share some of the stories, milestones, and initiatives that made TTEC such great place to work in the Asia-Pacific region.
Expanding Horizons: TTEC Growth in Asia in 2025
The demand for exceptional customer experience has never been higher, and TTEC met the moment by expanding our footprint across key Asian markets. This expansion wasn't just about numbers; it was about creating meaningful opportunities in diverse communities.
TTEC Philippines Jobs: A Hub of Innovation
The Philippines continued to be a powerhouse for global customer experience. In 2025, TTEC Philippines jobs saw a surge in specialized roles, particularly in healthcare, tech support, and financial services.
We expanded our presence in Metro Manila, Batangas, Pampanga, Cebu, Dumaguete, and Iloilo. Through this, we are bringing world-class career opportunities closer to home for thousands of Filipinos. The focus this year was on accessibility, ensuring that talent from all backgrounds could access stable, rewarding work.
TTEC India Careers: Tech-Driven Growth
In India, the narrative was one of digital acceleration. TTEC India careers evolved to meet the needs of a tech-savvy market. We saw significant hiring for roles requiring advanced digital fluency, analytics, and complex problem-solving.
Be part of TTEC India’s growing journey. Explore CSR roles across India and build a career where your voice, growth, and impact truly matter.Our centers in Ahmedabad and Mumbai became incubators for talent who are reshaping what modern customer support looks like. In 2025, TTEC as also expanded its India operations with its new customer experience center in Mohali. This milestone added 400+ new jobs, supporting a major U.S.-based healthcare organization.
Growth in Malaysia and Beyond
Our teams in Malaysia also experienced remarkable growth in 2025. The multicultural, multilingual landscape of these regions allowed us to offer unique customer experience jobs candidates were eager to fill.
By embracing the linguistic diversity of the region, we connected global brands with their customers in more authentic ways than ever before. And Malaysia is set out to be a key hub to expand TTEC's services in 2026 and beyond.
Real Stories, Real Impact: Success Stories from TTEC Employees
Behind every statistic is a personal story of determination and success. The employee success stories TTEC celebrated this year highlight the diverse paths our people have taken.
Breaking Barriers in the Philippines
Take the inspiring story of David, Executive Director of Operations who has been with TTEC for over 18 years. Through TTEC and TTEC Foundation, has been leading initiatives of giving back along with many Filipino TTEC team members.
As part of TTEC, David has built a long thriving career with purpose and meaning. He was able to serve and give back to communities across the country. This proves that TTEC's growth and success is not just powered technology but also humanity.
Tech Triumph in India
In India, we celebrated 25 years of operation. At the same time, we celebrated the second anniversary of Mumbai Customer Experience Center and Digital Innovation Studio in Hyderabad. These sites house highly skilled teams that empower TTEC to lead the tech and digital innovation in the business process outsourcing industry (BPO) in India.
More over, Zameer, who has been with TTEC for 25 years as well, shared his journey on how he became the Director of Operations at our new Mohali site, which opened in May 2025. He proudly shared how TTEC onboarded 200 people in Mohali and how the site continues to grow, delivering amazing customer service for global clients.
These stories are the result of a culture that sees people for who they are and who they can become. David and Zameer's journeys are just examples of many other successes our team members are achieving and celebrating. And you can start your journey to a meaningful career with TTEC too.
Join TTEC: A Global Leader in Customer & Employee Experience
TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.
With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Find a variety of client-facing and business support roles within a company that values community connections.
Explore What's Possible at TTECLook Forward with Us
As we celebrate the achievements of 2025, we are even more excited for what lies ahead. The momentum we built this year is just the beginning. If you are looking for a workplace that invests in your growth, celebrates your individuality, and offers a clear path to success, your future is with us.
As an equal opportunity employer, TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers each other. Whether you are in Manila, Mumbai, Kuala Lumpur, or beyond, there is a place for you here.
Frequently Asked Questions
What types of roles were most in demand for TTEC careers in Asia in 2025?
While traditional voice support remained vital, 2025 saw a significant rise in demand for non-voice roles such as chat support, content moderation, and back-office operations. Additionally, specialized roles in healthcare, technical support, and data analytics became major drivers for TTEC hiring in Asia.
How does TTEC support career advancement for entry-level employees?
TTEC is committed to internal mobility. We offer structured career pathing, mentorship programs, and free access to TTEC’s learning and development platform, which hosts thousands of courses. A significant percentage of our leadership roles are filled by employees who started in entry-level customer experience jobs Asia positions.
Are there remote or hybrid work opportunities available in Asia?
Yes, flexibility remains a key part of our strategy. Depending on the specific role, client requirements, and location, TTEC offers a mix of on-site, hybrid, and fully remote work arrangements across the Philippines, India, and other Asian markets to support work-life balance.
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