What We Do

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At TTEC, we create the customer experience.

Pull back the curtain of some of the world’s most iconic brands and you’ll find the people and technology of TTEC, a Customer Experience Software as a service (CXSaaS) company. We’re the friendly faces and advanced technology solutions at the heart of the customer experience.

Say you’re into social media. Our clients are too! You were just dreaming a cool set of wheels and TTEC is driving beside you with one of the US’s largest automobile manufacturers. You geek out on search engine tech. We speak their language.

TTEC creates customer experience through our 50,000+ employees all over the world. We speak and serve customers in 52 languages - tens of millions of times every day - digitally, on the phone, on chat and text. Through these interactions, we’re constantly learning, growing, and tweaking our tech and how we energize our people to help make other people’s days better, solve problems, and support essential services. In simple words, our purpose is to bring a personal touch (digital or human) to every interaction you have with your favorite brands.

The heartbeat of our culture

  • We put our people first.
  • We live by our values.
  • We believe in diversity and support for our veterans, actively promoting equal opportunities for all.
  • We only want to be associated with people who share our values.
  • We care about and are involved in our communities, and we give every employee the opportunity to have an impact on the communities that we serve around the globe.
  • We work hard, we play hard, we believe in what we do, and we are passionate about doing it.

How we help clients deliver extraordinary customer experiences

We offer customer engagement as a service. We call it Humanify. We know there is a real person behind every customer interaction with a brand and we want to make that interaction as simple and engaging as possible.

Here are a few examples of how we’ve done just that!

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We put in place technology that allowed a customer to easily communicate with her credit card company via text, email, voice and chat without any of her interaction history being lost.

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We improved a hospital’s process for admitting and releasing patients, which enabled a patient to get back to the comfort of his home sooner.

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We designed a marketing analytics program that caused a pair of shoes viewed by a shopper the day before to pop up on her next web search, enticing her to make a purchase.

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We improved an automobile dealer concierge service’s process for routing calls, which enabled a customer to quickly find a parking space in the city.