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Inclusive Workplace in Action: TTEC Philippines Celebrates Pride Month

Inclusive Workplace in Action: TTEC Philippines Celebrates Pride Month

By Kenny Luyun


In the corporate world, inclusivity is no longer optional but essential. TTEC prides itself in striving to be the epitome of an inclusive workplace. As Pride Month ushers in celebrations and reflections on the LGBTQIA+ community’s contributions and struggles, our unwavering support takes center stage.

Here at TTEC, we don’t just pay lip service to diversity and inclusivity. We embed these into our very core, creating an environment where every employee feels valued, respected, and empowered.

Inclusivity begins with a deep-rooted belief in the power of diversity. TTEC understands that a diverse work environment isn’t just a moral imperative but an asset that drives innovation and enhances customer experiences. By actively recruiting talents from a broad spectrum of backgrounds, including different sexual orientations, TTEC creates a vast array of perspectives and ideas. This inclusivity is reflected in TTEC’s hiring practices and its daily operations, ensuring that every employee has the opportunity to thrive.

By implementing strategies designed to eliminate bias and promote fairness, TTEC attracts and retains talent from a wide array of backgrounds. These inclusive hiring practices aren’t just about filling quotas; they’re about laying the foundation for a dynamic and innovative work environment. Here are some of the specific practices that TTEC employs to build such a diverse and inclusive team:

Structured interviews: By using standardized questions and evaluation criteria, TTEC minimizes the risk of bias in the interview process. This ensures that all candidates are assessed based on their skills and qualifications rather than subjective factors.

Varied hiring panels: At TTEC, we assemble diverse hiring staff to evaluate candidates. This approach brings multiple perspectives to the decision-making process, promoting fair evaluations.

But building a diverse workforce is only the first step to truly embodying inclusivity. Creating a culture that helps the LGBTQIA+ community thrive is a priority at TTEC. This belief drives TTEC’s commitment to ensuring that opportunities are accessible to all. These are how we do that in our day-to-day operations:

Promotions and career advancement

TTEC ensures that all employees, regardless of their sexual orientation or gender identity, have equal access to promotion opportunities based on their merit and performance. Also, LGBTQIA+ employees have access to a wide range of internal job opportunities at TTEC, which enables them to explore different roles and departments within the company.

Access to training sessions

TTEC provides comprehensive training programs that include professional development, leadership training, and skill-building workshops. All of these are accessible to LGBTQIA+ employees through our internal platform, TTEC Talent.

Diversity and inclusion training sessions are also part of the TTEC Talent program. These sessions help all employees understand the unique challenges that the LGBTQIA+ community is currently facing, fostering a more caring workplace.

Employee Resource Groups (ERGs)

Prism, our LGBTQIA+ ERG, offers a platform for networking, professional development, and community-building. It empowers employees to share experiences and support one another. Prism cultivates stronger connections among employees and enhances collaboration among teams. This ERG also plays a crucial role in advising the company on policies and practices that impact the LGBTQIA+ community.

Inclusive policies and benefits

Here at TTEC, we offer comprehensive healthcare benefits that include coverage for same-sex partners and parental leave policies that support all types of families. These ensure that LGBTQIA+ employees can effectively balance their professional and personal lives.

Celebrating Pride Month in the Workplace: This is How TTEC Does It

At TTEC, we conduct celebratory events and initiatives during Pride Month and throughout the year that honor the diversity within the workforce.

Pride Month is a significant occasion for us here at TTEC, providing an opportunity to celebrate its LGBTQIA+ employees and reaffirm its commitment to having an inclusive workplace. Throughout the month of June, we host a variety of events and activities designed to honor the contributions of the people from the community and promote awareness and acceptance. These initiatives include:

  1. Educational workshops: We organize workshops focused on LGBTQIA+ issues, including topics such as allyship, understanding gender identity, and combating discrimination. These sessions aim to educate employees and foster a more inclusive workplace culture.
  2. Celebratory events: Here, we host events such as Pride parades, virtual celebrations, and social gatherings that allow employees to come together and celebrate our diverse work environment. These events highlight the company’s commitment to creating a supportive and welcoming environment for all.
  3. Employee spotlights: We feature stories and testimonials from LGBTQIA+ employees, showcasing their experiences and contributions to their teams. These spotlights help us connect more with the members of the LGBTQIA+ community and emphasize the importance of inclusivity.

We understand that the journey towards inclusivity is ongoing and requires constant evaluation and improvement. By continuously monitoring and refining our approaches, we ensure that our LGBTQIA+ support, which is committed to inclusivity, remains impactful to the community.

Celebrating Inclusivity Year-Round

TTEC’s commitment to inclusivity extends far beyond June. We recognize that fostering a truly inclusive environment requires continuous effort and attention throughout the year. Here, we integrate inclusivity into our daily operations, like providing equal opportunities and unique support for every member of the LGBTQIA+ community. These ensure that creating a diverse work environment isn’t just a seasonal focus but an important aspect of our corporate culture.

Check out the best customer service representative jobs at TTEC Philippines. Join TTEC Philippines now to experience how a commitment to inclusivity can transform the workplace and drive professional growth. Be part of a company that values diversity and actively celebrates everyone’s unique contributions. Discover the benefits of working in a truly inclusive community where YOU matter.

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