We talk a lot about opportunity with TTEC – opportunity to grow your career, opportunity for professional development, opportunity for continuous learning. We're often asked how TTEC nurtures these opportunities. One of the ways is through BUILD, our talent development program that supports our high-potential associates, team leaders and managers with their development for their next role. With this program, high-potential team members are nominated and selected to be trained, mentored and prepared for the next challenge.
We turned to a couple of BUILDers that were selected to learn more about how their professional development has been impacted with the support of this program:
“BUILD has helped me understand the core value of being a team lead. The program has helped me in my role by helping with effective coaching and also how to work with our vibrant culture of different kind of personalities and how to approach each type of personality within our organization.”
We also asked what is advice Cha has for high potential associates looking to develop themselves as future leaders? She shared to be attentive and take the training seriously because it will help support each person in their career.
Cha M., Service Delivery Team Lead, Client Operations
Quezon City, Philippines.
“The overall experience with the BUILD program was really good. There was a collaborative spirit between the training group and the trainer. It was fun to prepare and conduct presentations about different topics. BUILD gave me an insight into teaching technics and the successful utilization of programs and software for remote training. Additionally, it provided knowledge about different learner types and classroom management.”
Ralf also shared more about why team members would consider BUILD. “I recommend BUILD to learn the basics about teaching and coaching. It will also help you become familiar with the programs and software that help you in your development. If you get the chance to take part in a BUILD program I would highly recommend it.”
Ralf Z., Trainer
Interested in taking your career to the next level? Visit our Customer Service path to learn more about our global roles.