Top 5 Cebu Call Center Jobs: Salary, Requirements & Companies Hiring In 2025

Key Takeaways

• Cebu offers global companies a smart mix of affordability, skilled English-speaking talent, and high retention, making it a leading BPO destination.
• Customer support, tech, chat, healthcare, and sales roles are in high demand, offering solid pay and career growth for bilingual professionals.
• Build a strong resume, apply through trusted platforms, and prep for English interviews to boost your chances of getting hired fast.
• With global clients, real career paths, and a certified workplace culture, TTEC Cebu is where your BPO journey can truly take off.

The content presented in this article is intended to provide a general overview using publicly available sources. Any salary estimates, facts, or figures mentioned are based on information accessible at the time of publication and do not represent official statements or endorsements from TTEC. For the most accurate and up-to-date salary details or company information, please refer directly to TTEC’s official job postings at TTECjobs.com.

Why Cebu Is a BPO Hotspot in 2025

Cebu is emerging as one of the Philippines’ most attractive BPO destinations—offering global companies a cost-effective, talent-rich alternative to Metro Manila. With operational costs being lower, businesses are reinvesting in better training, upgraded facilities, and employee support. Its universities continue to produce English-proficient, service-oriented graduates who are culturally aligned with international markets.

Across the country, the IT-BPM industry is projected to reach $40 billion in revenue in 2025, with job growth expected to hit 2 million within the next 12 to 18 months, according to IBPAP. Cebu is at the heart of this momentum, especially in growing sectors like healthcare, fintech, and e-commerce. Backed by strong infrastructure and national upskilling initiatives, Cebu is solidifying its position as one of Southeast Asia’s leading call center hubs.

Top 5 Call Center Jobs Hiring in Cebu (2025)

1. Customer Service Representative (Voice & Non-Voice)

You’ll handle inbound calls, chats, or emails from international customers, answering product questions, resolving complaints, or helping them place orders.

Average Salary: ₱19,000/month

Requirements: Excellent spoken and written English, computer skills, customer-first mindset

Companies Hiring: US-based telecom and e-commerce brands, multinational insurance providers

2. Technical Support Representative

If you’re tech-savvy, this one’s for you. Assist users with app errors, hardware issues, password resets, or connectivity problems.

Average Salary: ₱47,000/month

Requirements: B2+ English, basic IT knowledge, good problem-solving

Companies Hiring: SaaS, broadband services, consumer electronics accounts

3. Chat Support Agent

Work behind the scenes through real-time chat. No voice work is required. You’ll help customers troubleshoot issues, track orders, or answer FAQs quickly and clearly.

Average Salary: ₱19,000/month

Requirements: Fast typing speed (45+ WPM), clear written English, multitasking skills

Companies Hiring: E-commerce platforms, fintech apps, retail brands

4. Healthcare Account Associate

Support patients and providers with setting up appointments, processing claims, or verifying benefits. This role requires precision, empathy, and professionalism.

Average Salary: ₱22,800/month

Requirements: English fluency, strong attention to detail, medical account training preferred

Companies Hiring: US healthcare insurance companies, medical billing services

5. Sales Support Executive

Support global sales teams by managing leads, processing contracts, and handling after-sales service. It’s a mix of admin work and customer interaction.

Average Salary: ₱30,000/month

Requirements: Good English communication, CRM knowledge, confidence under pressure

Companies Hiring: Logistics firms, software companies, real estate platforms

Salary estimates in this article are drawn from a combination of TTEC listings and publicly available data at the time of writing. Refer to TTEC’s official job postings for the most accurate and up-to-date salary details.

How to Apply for Call Center Jobs in Cebu

Here’s a simple guide to help you take the next step toward your first (or next) call center job:

1. Build a focused resume: Highlight your English fluency, customer service skills, and any tech or communication strengths. Even soft skills count.
2. Use trusted job platforms: Apply directly on company sites (like TTEC) or through JobStreet and LinkedIn.
3. Practice interview questions: Most screenings are in English, so prepare answers to common questions and practice speaking clearly and confidently.
4. Start where you can grow: Many roles are entry-level with full training included, which are perfect if you're just getting started in the BPO world.
5. Stay sharp and responsive: Check your inbox, reply to recruiters promptly, and show up prepared, as it leaves a strong first impression.

Why TTEC Cebu Should Be Your Next Career Move

If you're ready to join Cebu’s booming BPO industry, there’s no better place to grow than TTEC Cebu. With over two decades of experience in the Philippines, TTEC continues to lead the way in customer experience, tech support, and sales, with world-class clients and award-winning teams.

Here’s why so many professionals choose to build their careers with TTEC:

• Proven Career Growth: TTEC is a launchpad. With access to 10,000+ courses and real career paths, you’re supported from day one.
• A Great Place to Work®: TTEC has earned top honors across Asia for workplace culture, employee engagement, and career development.
• Low Attrition, High Satisfaction: With strong leadership and a supportive environment, TTEC Cebu stands out for its stability and positive work culture.
• Built for Learning and Innovation: If you’re just starting out or leveling up, our learning labs and expert mentors help you thrive.
• Global Brands, Local Support: Work with major international companies, right from Cebu, while gaining experience that opens doors worldwide.

Looking for a place where your skills matter, your voice is heard, and your future is bright? TTEC Cebu is hiring now. Take the first step toward a long-term career that grows with you.

The content presented in this article is intended to provide a general overview using publicly available sources. Any salary estimates, facts, or figures mentioned are based on information accessible at the time of publication and do not represent official statements or endorsements from TTEC. For the most accurate and up-to-date salary details or company information, please refer directly to TTEC’s official job postings at TTECjobs.com.

Frequently Asked Questions (FAQs)

Are Cebu call center jobs only voice-based?

No. Many companies now hire for non-voice roles such as email support, live chat agents, social media support, and back-office operations.

Do I need prior experience to apply?

Not always. Many call centers offer full training for entry-level roles. However, prior customer service experience can give you an edge in hiring and salary negotiations.

What shifts should I expect in Cebu call centers?

Since many clients are international, night shifts and rotating schedules are common. However, some companies offer flexible or fixed shifts based on the account.

Is working in a Cebu call center a long-term career?

Absolutely. Many professionals start in entry-level roles and quickly move into team leader, supervisor, or even operations manager positions. Continuous learning and promotion paths are widely available.

Which companies are hiring in Cebu right now?

Major employers include TTEC, a global customer experience leader. Companies like TTEC regularly post openings for roles in customer service, tech support, chat support, and sales with opportunities for both entry-level and experienced professionals.