Top 5 Bilingual Customer Support Jobs In Bogotá: Salary, Vacancies & Requirements
08/05/2025
Key Takeaways
- Bogotá has a unique combination of bilingual talent, global company presence, and cost advantages, making it a prime location to launch a customer support career.
- Bogotá’s job market is booming with roles like Customer Service Rep, Tech Support, Sales Support, Social Media Manager, and Retention Specialist.
- To stand out, master English, sharpen soft skills, get certified, and present a resume that reflects your real strengths, not just your work history.
- TTEC Bogotá combines global opportunity with local support, offering career growth, job stability, and a work culture that truly values your bilingual talent.
The content presented in this article is intended to provide a general overview using publicly available sources. Any salary estimates, facts, or figures mentioned are based on information accessible at the time of publication and do not represent official statements or endorsements from TTEC. For the most accurate and up-to-date salary details or company information, please refer directly to TTEC’s official job postings at TTECjobs.com.
Why Bogotá Is a Bilingual Support Hub
If you're looking to start or grow your career in customer support, Bogotá is one of the top cities to do it, and the numbers prove it.
Bogotá has become a magnet for global companies thanks to its large, bilingual, and educated workforce. Major outsourcing firms have built strong operations here, creating steady demand for roles in customer service, technical support, and more.
The city is at the heart of Colombia’s growing outsourcing industry, supported by government programs, private investment, and a rising interest in bilingual education. Many young professionals are choosing call center careers for their stability, benefits, and growth potential.
English training is more accessible than ever, and companies often support new hires with language programs and skill development. Bogotá’s shared time zone with major North American cities also makes it easier to serve global customers without overnight shifts.
Join TTEC: A Global Leader in Customer & Employee Experience
TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.
With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Find a variety of client-facing and business support roles within a company that values community connections.
Find Your TTEC SparkTop 5 Bilingual Customer Support Jobs in Bogotá
1. Customer Service Representative (Voice & Non-Voice)
If you’re a great communicator who enjoys helping people, customer service could be the perfect start. You’ll assist international customers via phone, email, or live chat (answering questions), resolving issues, and providing friendly service every step of the way.
- Average Salary: 2,900,000 COP/month
- Requirements: English fluency, strong communication skills, basic computer proficiency
- Vacancies: High demand in telecom, healthcare, and financial services
2. Technical Support Representative
As the frontline expert for tech-related questions, you’ll help customers solve problems with devices, apps, or accounts. It’s a role that combines customer care with basic troubleshooting, ideal for problem solvers with a tech-friendly mindset.
- Average Salary: 3,000,000 COP/month
- Requirements: B2+ English, tech knowledge, clear logical thinking
- Vacancies: Popular in SaaS, broadband, and device support sectors
3. Sales Support Associate
This role is perfect for those who enjoy organizing and supporting the sales process. You’ll manage leads, prepare documentation, and ensure everything runs smoothly from first contact to closed deals, all behind the scenes.
- Average Salary: 4,000,000 COP/month
- Requirements: English proficiency, CRM experience, strong attention to detail
- Vacancies: Hot sectors include software, logistics, and financial services
4. Social Media Manager – Customer Engagement
You’ll be the voice of the brand across platforms like Instagram, Facebook, and X (formerly Twitter). In this role, you’ll manage direct interactions, handle customer concerns, and shape how users experience a brand online, balancing strategy with real-time responsiveness.
- Average Salary: 3,700,000 COP/month
- Requirements: Fluent written English, social media platform knowledge, fast response skills
- Vacancies: Needed in retail, hospitality, and telecom industries
5. Customer Retention Specialist
Don’t just fix problems; solve them in a way that keeps customers loyal. In this role, you’ll listen to clients considering cancellation, understand their concerns, and offer solutions to win them back. Empathy and persuasion go hand in hand here.
- Average Salary: 4,500,000 COP/month
- Requirements: B2-level English, persuasive communication, emotional intelligence
- Vacancies: Popular in telecom, SaaS, and streaming/media companies
Salary estimates in this article are based on publicly available data at the time of writing and may not reflect official TTEC compensation. Refer to TTEC’s official job postings for the most accurate and up-to-date salary details.
How to Get Noticed & Hired in Bogotá
In Bogotá’s booming bilingual support market, having a polished resume is just the beginning. If you want to rise above the crowd, here’s what actually makes hiring managers take notice:
1. Speak Like a Pro
Strong English is your edge. Aim for a B2 level or higher so you can hold real conversations, not just answer scripts. Practice speaking out loud with others or on your own.
2. Soft Skills Are Power Skills
In high-volume roles like customer service or tech support, your mindset matters. Strong soft skills like staying calm under pressure, showing empathy, and adapting quickly make you stand out and succeed faster.
3. Stack Your Skills
Even short certifications in sales, tech troubleshooting, or communication can signal you're serious. Add them to your resume, LinkedIn profile, and even your email signature if needed.
4. Keep It Real (and Readable)
Use a clean one-page layout, highlight achievements, and avoid fluff. Customize your resume to the role, and don’t be afraid to let your personality show. Recruiters hire people, not templates.
Why TTEC Bogotá Is the Right Move for Your Bilingual Career
Bogotá is a hub for opportunity. And at TTEC, we’re leaders of the city’s rapid growth. If you’re looking for a stable, global career where your bilingual skills are valued, supported, and developed, this is the place to be.
From day one, TTEC Bogotá offers you the tools, environment, and the support to build a long-term career you can be proud of.
What Makes TTEC Bogotá Stand Out?
- Recognized as a Great Place to Work® – Join a company where people feel respected, supported, and proud to contribute.
- Real growth, real opportunities – With world-class training and clear career paths, many team members move up fast.
- Global brands, local impact – Support top companies from Bogotá while building experience that travels anywhere.
- Modern workplaces with strong tech – Reliable tools and safe, professional environments help you do your best work every day.
- Stable income and full benefits – Earn a competitive salary, enjoy legal protections, and get rewarded for performance.
The content presented in this article is intended to provide a general overview using publicly available sources. Any salary estimates, facts, or figures mentioned are based on information accessible at the time of publication and do not represent official statements or endorsements from TTEC. For the most accurate and up-to-date salary details or company information, please refer directly to TTEC’s official job postings at TTECjobs.com.
Frequently Asked Questions (FAQ)
Is customer support only about answering calls?
Not at all. Many roles also involve handling live chats, emails, or social media inquiries. As companies go digital, non-voice support is in high demand.
What level of English do I need for these bilingual jobs?
Most employers require at least a B2 English level, especially for roles involving direct communication with international customers. Some roles may need C1 proficiency, depending on the complexity of the support.
Do I need a university degree to apply for customer support roles?
Not always. While some positions may prefer higher education, most bilingual roles prioritize language fluency, communication skills, and basic computer knowledge over formal degrees.
What’s the difference between voice and non-voice roles?
Voice roles involve speaking with customers over the phone, while non-voice roles include chat, email, or back-office support, ideal for those more comfortable with written communication.
Are these jobs full-time and onsite?
Yes, most bilingual customer support jobs in Bogotá are full-time and onsite, especially with companies like TTEC, which offer structured shifts and a professional work environment.