BPO continues to be a strong growth industry globally and particularly in the Philippines despite the ongoing pandemic. Most people think that means increased opportunities for agents only. Of course, TTEC Philippines has customer service representative roles for you to choose from. BPO careers are more diverse than people realize, because the industry is so dynamic. It takes a wide range of professionals with a variety of skills to make everything work harmoniously. Here are some of the amazing non-CSR career paths you can pursue in BPO:
Workforce management jobs in a dynamic industry
Fulfilling the needs of BPO clients is about more than just satisfying their customers. It’s about aligning objectives, trends, and targets, finding and guiding the right people to achieve those goals, and elevating employee skills and performance. That’s the role of Workforce Management (WFM), the true heartbeat of operations for BPO companies in the Philippines.
With TTEC, you’d work with different high performing teams and be coached by industry leaders in WFM. We prioritize training and professional development, so this is a great place to start building your career in management. TTEC Philippines has several workforce management jobs for professionals who have a passion for leadership and mentoring.
Highly creative and engaging marketing work
Are you innovative? Witty? A storyteller, a people-person? Then, our Talent Acquisition (TA) Marketing team has great roles for you. We work on engaging and connecting with our audiences. We help them understand our values and culture and find a place within our community where they can succeed.
You’ll get to work with different departments in the company and constantly discover and adopt new and interesting marketing styles. You’ll use different channels to produce campaigns designed to build and celebrate our community! Our digital marketing jobs can provide a unique creative and analytical experience.
Plenty of finance work in BPO
If you’re searching for banking and finance jobs in the Philippines, the BPO industry has nearly endless opportunities for you. Financial forecasting, planning and strategy, accounting, analysis, and auditing are key parts to TTEC’s success working with internal and external clients. Our hardworking finance teams play a big part in our business excellence.
Our finance roles can diversify your professional experience, connect you with a wider – even global set of clients, and allow you to grow your career with the support of a collaborative community. If you have the skills and a love for crunching numbers, you’re exactly what we’re looking for.
There are even more roles with TTEC Philippines that await you beyond what we’ve listed above… HR jobs, administrative services, recruitment roles – we’re always growing our professional community! Call center jobs in the Philippines really aren’t limited to CSR work.
Best of all, career mobility is in our company DNA. We want our employees to continuously grow and find new possibilities for their TTEC journey. You may start as an agent, intern, or seasonal associate… but with the right dedication and training, you can transition to other awesome career paths.
So, if you’re passionate about your work and want to join a community that’s always ready to give everyone opportunities to succeed, this is where you belong. We’ve made it easy to apply online. Your best job could literally be just a few clicks away!