Top 5 Call Center Jobs In Barranquilla: Salary, Vacancies & Requirements
07/30/2025
Key Takeaways
- Barranquilla is becoming a bilingual BPO powerhouse, backed by strong training programs, global clients, and growing job opportunities for young professionals.
- Customer service, chat support, sales, tech support, and QA roles are in high demand in Barranquilla.
- Focus on improving your English, highlight your people skills, add short certifications, and keep your resume clean and clear.
- TTEC Barranquilla is hiring! With real career growth, global clients, and a supportive team, this is your chance to launch your career. Apply now and start your journey with us!
The content presented in this article is intended to provide a general overview using publicly available sources. Any salary estimates, facts, or figures mentioned are based on information accessible at the time of publication and do not represent official statements or endorsements from TTEC. For the most accurate and up-to-date salary details or company information, please refer directly to TTEC’s official job postings at TTECjobs.com.
Why Barranquilla Is a BPO Hotspot
Colombia’s BPO and IT sectors are booming, and Barranquilla is leading the charge on the northern coast. With 53% of the city’s 20,000 new direct jobs over the past five years coming from BPO and IT services, the city is transforming into a service hub for US and European clients.
Local government and training initiatives like Soy Bilingüe and Inglés para el Trabajo are producing a strong bilingual workforce, often at B1 to B2 English levels, that global companies depend on. Add to that reliable infrastructure (including four submarine fiber optic cables) and a push to become a Latin American connectivity hub, and you’ve got the perfect setup for call center careers.
Many of these jobs are ideal for young professionals: 57% of BPO employees in Colombia are between 18 and 29 years old. With stable salaries, upskilling programs through institutions like SENA, and rising international demand, night shift call center roles in Barranquilla offer more than just work; they offer real growth.
Join TTEC: A Global Leader in Customer & Employee Experience
TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.
With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Find a variety of client-facing and business support roles within a company that values community connections.
Find Your TTEC SparkTop 5 Call Center Jobs in Barranquilla
1. Customer Service Representative
Answer inbound calls from international customers (mostly in the US or Canada), solve issues, and make every interaction smooth, helpful, and friendly. With Barranquilla’s growing bilingual talent pool, these roles are now among the city’s most recruited.
Average Salary Range: 2,800,000 COP/month
Requirements:
- B2+ level English
- Great listening and speaking skills
- Willingness to learn company tools and systems
Vacancies: Actively hiring in retail, telecom, and healthcare support teams.
2. Chat Support Agent
Handle live chats with customers from the US and beyond. Respond quickly, answer questions, and manage several conversations at once with a calm, clear tone. These roles are increasing fast thanks to higher digital demand from global clients.
Average Salary Range: 2,600,000 COP/per month
Requirements:
- Strong written English
- Fast typing speed and accuracy
- Good grammar and attention to detail
Vacancies: In-demand across e-commerce, travel, and tech sectors.
3. Sales Representative
Call warm leads, pitch services or products, and close sales with confidence. These roles are essential for brands entering new markets, and Barranquilla’s trained bilingual reps are a big reason why.
Average Salary Range: 8,000,000 COP/month
Requirements:
- Confident spoken English
- Persuasive communication
- Goal-oriented mindset
Vacancies: Plenty of openings in finance, insurance, and software services.
4. Technical Support Associate
Support customers with issues related to devices, software, or online accounts. Walk them through troubleshooting steps with patience and clarity. With Colombia’s IT services sector growing, these roles are more relevant than ever.
Average Salary Range: 1,400,000 COP/month
Requirements:
- English proficiency
- Basic technical knowledge (you’ll be trained!)
- Patience and strong communication skills
Vacancies: Active demand in IT hardware, cybersecurity, and mobile support fields.
5. Quality Assurance (QA) Specialist
Listen to recorded calls, evaluate how agents perform, provide feedback, and help maintain service excellence. With Barranquilla aiming for top-tier delivery quality, these behind-the-scenes roles are essential.
Average Salary Range: 5,200,000 COP/month
Requirements:
- Fluency in English
- Analytical thinking and attention to detail
- Prior call center experience preferred
Vacancies: Hiring for QA roles in finance, logistics, and telecom customer service teams.
*Salary estimates in this article are based on publicly available data at the time of writing and may not reflect official TTEC compensation. Refer to TTEC’s official job postings for the most accurate and up-to-date salary details.
Tips to Boost Your Call Center Resume
Want your resume to stand out? Here’s how to make a strong impression:
- Improve Your English: Most roles need clear English communication. Aim for B2 level or higher.
- Highlight Soft Skills: Call centers value people who are adaptable, empathetic, and good at multitasking. Mention these with short, real-life examples.
- List Your Certifications: Even short courses in customer service, communication, or any sales or customer service-related certifications can boost your resume. It shows you’re serious and ready to grow.
- Keep It Simple: Use a clean, one-page format. Stick to bullet points, focus on your strengths, and stay professional.
Why Choose TTEC Barranquilla for Your Call Center Career
If you're looking for a place where your talent is recognized and your career goals are taken seriously, TTEC Barranquilla is the place to be. From our vibrant northern port city known as Colombia’s “Golden Gate,” we power global customer support and tech solutions for some of the world’s most recognized brands.
Backed by Colombia’s fast-growing BPO industry and a young, bilingual workforce, our Barranquilla team delivers excellence around the clock. And we don’t just offer jobs; we help you build a career you’re proud of.
We’re proud to be Great Place to Work® certified, and even prouder of the people who make it so. No matter if you're just getting started or ready for leadership, TTEC provides:
- Start strong with global opportunities and hands-on training from day one
- Work schedules designed to flex around your life and priorities
- Be part of a mission-driven team where your ideas are heard and valued
- Grow your career with access to thousands of learning tools and upskilling programs
- Thrive with wellness support that looks after your health—inside and out
The content presented in this article is intended to provide a general overview using publicly available sources. Any salary estimates, facts, or figures mentioned are based on information accessible at the time of publication and do not represent official statements or endorsements from TTEC. For the most accurate and up-to-date salary details or company information, please refer directly to TTEC’s official job postings at TTECjobs.com.
Frequently Asked Questions (FAQs)
Do I need to speak English fluently to work in a call center in Barranquilla?
Yes, most companies require at least a B1–B2 level of English, especially for international support roles. Strong communication in English helps you interact with US and European clients confidently and professionally.
Can I get a call center job in Barranquilla without experience?
Definitely! Many call centers welcome beginners and provide on-the-job training. If you have solid communication skills, a willingness to learn, and basic computer knowledge, you can start and grow your career here.
What are the typical working hours for call center jobs in Barranquilla?
Most roles operate in US or European time zones, so night shifts or early morning hours are common. Shifts will depend on your client’s region, but flexible scheduling is often available, too.
Which sectors are hiring the most call center staff in Barranquilla?
Customer service, tech support, logistics, healthcare, telecom, and e-commerce are the sectors hiring the most. These industries need bilingual professionals to manage calls, chats, and backend processes for international customers and businesses.
Are call center jobs in Barranquilla stable and long-term?
Yes. Many companies like TTEC offer permanent contracts, employee benefits, and career growth opportunities. With high demand and strong training support, you can build a lasting, rewarding career in Barranquilla’s call center industry.