Something exciting is always brewing here at TTEC when you work with an innovative organization. We’re continually growing our business and connecting with new customers, networks, and communities. Nowhere is that truer right now than in India with our Hyderabad Tech Hub, where TTEC Digital continues to evolve as an industry-leading service, which means more careers for talented individuals who want to work in the customer experience (CX) space in Hyderabad as well as remotely throughout India.
We talked with Amol Gupta, who leads the India Digital Center of Excellence for TTEC Digital, about the many exciting new regional developments. This includes both the teams physically located at the Hyderabad Tech Hub as well as the distributed team members throughout India. With close to 20 years of experience in global delivery, leadership, information technology, strategy, enterprise transformation, consulting, and capacity building, Amol has a unique industry perspective and shares his insight with us.
“In our growth journey where we’re expanding the footprint of our digital services to newer geographies, India is a key strategic focus area for propelling our overall development. We at TTEC Digital aspire to grow further and continue with our vision of fueling exceptional customer experiences through our digital offerings. With the recent acquisition of Avtex, we have a strong portfolio of services which places us right at the top with our unique offering called Experience 360. We’re possibly the only end-to-end CX pure play company globally. We’re working towards continuously growing and being the partner of choice for customers.”
In addition to the work itself and the opportunity to collaborate on multiple projects, digital employees also experience career development and a vibrant company culture. TTEC is all about leading diverse and dynamic teams who can serve an increasingly global customer base. Amol shared more about the vision for the digital team in Hyderabad.
“With India, we intend to leverage the vast and highly skilled talent pool that we have available in this part of the world. This gives us flexibility to engage with customers across time zones and truly leverage the multiplying benefits of a global and diverse workforce.'
Amol shares further about the culture, "We aspire to be an employer of choice and an attractive place to work in the Digital space for India. With a unified One Digital team, we’re building a truly collaborative, inclusive, and diverse culture here locally in India, which is a true reflection of TTEC’s core values. We believe that TTEC Digital will accelerate and expand our ability to deliver exceptional customer experiences to our global clients.”
The bottom line? Our TTEC Digital team in India is looking to expand! Amol describes their approach and the wide range of talent they’re looking to welcome into the fold in digital roles.
“We’re a growth mindset organization, and India is pivotal to our plans. We’re expanding our existing teams. At the same time, we’re building new teams for some services which don’t have a presence in India yet."
He goes on to share, "We partner with the best-of-breed technology providers and are hiring for Microsoft, SFDC, CISCO, Genesys, Data Sciences & Engineering, Analytics, and AWS to name a few. We’re hiring for roles across the spectrum, from core technology-focused professionals to more people management-focused roles. We’re also hiring architects, consultants, and project managers. It’s truly an exciting time.”
If TTEC Digital India sounds like the right home for your skills as a technologist and the best next step along your career path, then experiencing our amazing culture of growth is just one click away! Visit our Technology and Digital Career Path for career opportunities and CX focused jobs in the Digital landscape and elevate your career with us. You'll meet Anil and Shraddha as they share their TTEC journey.
Come and meet our team on our TTEC Digital playlist