Top BPO Jobs In Pune: Salary, Openings & Requirements
05/26/2025
Key Takeaways
- Pune is a hot spot for BPO jobs, offering different roles in customer service, technical support, and more.
- Pune is affordable, provides a great work-life balance, and is the ideal place to launch or grow your BPO career.
- Top companies like Tech Mahindra, Concentrix, and TTEC are hiring, and they offer excellent career development opportunities.
- TTEC provides an exciting and supportive work environment with plenty of career opportunities. Take a look at our open roles and apply today!
Why Pune for Your BPO Career?
Pune is quickly becoming a BPO powerhouse. With the Indian IT and BPO services market expected to grow by $214.8 billion by 2029, cities like Pune are riding this wave of expansion. Businesses are choosing Pune for its skilled talent pool and modern infrastructure, so there’s never been a better time to grow your career.
While Pune is the second-largest city in Maharashtra, it’s still more affordable than Delhi or Mumbai. The monthly cost of living can range anywhere from ₹5,000 to ₹1.2 lakhs, depending on your lifestyle and location. That means no matter if you're a student, bachelor, or professional, you can choose what suits your budget and still enjoy a lively city full of food, culture, and after-work fun.
Pune’s BPO sector isn’t just about taking calls. Many companies here offer structured training programs, leadership tracks, and real chances to move up fast. If you start in customer service or tech support, there’s a clear path to promotion, and it often happens quicker than you think.
Join TTEC: A Global Leader in Customer & Employee Experience
TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.
With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Get ready for a variety of client-facing and business support roles within a company that values community connections.
Find Your TTEC SparkTop BPO Jobs in Pune: Salary & Requirements
1. Customer Service Representative
As a Customer Service Representative, you’ll be the face of the company, helping customers with queries, complaints, and technical support. It's all about delivering great customer experiences.
- Salary Range: ₹3,74,354 per year
- Key Requirements: Excellent communication skills, problem-solving abilities, and a customer-first mindset.
2. Technical Support Executive
You'll be handling technical issues that customers face with their products or services. Think troubleshooting, problem-solving, and making sure customers leave with a smile.
- Salary Range: ₹404,000 per year
- Key Requirements: A basic understanding of tech, strong communication skills, and patience.
3. Chat Support Executive
If you’re a fast typist and love communicating through text, chat support could be your jam. You'll help customers via chat, ensuring they get the assistance they need without having to pick up the phone.
- Salary Range: ₹44,0000 per year
- Key Requirements: Good writing skills, quick thinking, and a friendly attitude.
4. Team Leader
Ready to lead a team? As a Team Leader, you'll be overseeing a group of agents, ensuring they meet targets and maintain top-quality service. It's all about keeping the team motivated and on track.
- Salary Range: ₹12,57,139 per year
- Key Requirements: Leadership skills, experience in customer service, and the ability to handle pressure.
5. Quality Analyst
As a QA, you’ll ensure the services delivered meet high standards. Your job will involve reviewing calls, monitoring processes, and offering feedback for continuous improvement.
- Salary Range: ₹6,06,258 per year
- Key Requirements: Attention to detail, analytical thinking, and a solid understanding of BPO operations.
Current Job Openings in Pune
Pune’s BPO scene is thriving, and TTEC is proud to be part of the action. We're on the lookout for passionate professionals to join our onsite team across several roles:
- Healthcare Customer Service Representative: Assist customers with healthcare support, combining empathy with efficiency.
- Customer Service Representative: Handle both verbal and written interactions, perfect for flexible communicators.
- Associate Recruiter: Support hiring efforts and help match the right people to the right roles.
- Team Lead, Service Delivery: Lead, mentor, and empower a team of associates to deliver exceptional results.
- Specialist, Reporting Analyst: Support business insights and performance tracking with data-driven reporting.
How to Succeed in Your BPO Job Interview
Want to ace your BPO job interview in Pune? Here’s your quick, no-fuss guide:
- Practice clear communication: Speak clearly and confidently. Good English skills matter, so practice before the interview.
- Be ready for common questions: Like: “Why do you want this job?” or “How would you handle a difficult customer?” Keep your answers honest and positive.
- Stay calm during tests: You may face typing or customer service tests. Stay relaxed and do your best.
- Show a positive attitude: Be enthusiastic! Show you’re excited to learn and grow in the role.
- Dress neatly: Business casual is best. Look sharp, it shows you’re serious!
- Be flexible with shifts: Let them know if you’re okay with night or rotational shifts.
- Ask smart questions: Show interest by asking about training, growth, or team culture.
Why Choose TTEC for Your BPO Career in Pune?
Looking for a career that offers more than just a job? TTEC India could be the perfect place to launch or enhance your career! Here’s why:
- Innovative Culture – TTEC isn’t just about working; we help you grow and thrive. With over 20 years in the business, TTEC India provides cutting-edge digital solutions and a customer-first approach that helps global brands shine.
- Award-Winning Workplace – TTEC India is proud to be named one of HR Asia's Best Companies to Work for in Asia 2023 and a certified Great Place to Work® in India. This recognition comes from their commitment to creating a supportive environment where employees feel valued and empowered.
- Career Growth & Development – With a focus on nurturing top talent, TTEC India provides fantastic career development opportunities. If you're just starting or looking to move up, TTEC’s training programs and leadership development initiatives ensure you're always advancing in your career.
Frequently Asked Questions (FAQs)
Is Pune a good place to start a BPO career?
Absolutely! Pune has a rapidly growing BPO industry with lots of opportunities for skill development, career growth, and a good work-life balance, making it ideal for both freshers and experienced professionals.
Are there opportunities for career growth in Pune’s BPO sector?
Yes! Many companies offer internal promotions, leadership programs, and skill development initiatives. If you work hard and show dedication, there’s plenty of room to rise through the ranks in Pune’s BPO industry.
What is the cost of living like in Pune for BPO employees?
Pune has an affordable lifestyle, especially when compared to cities like Mumbai and Bangalore. The cost of living depends on your lifestyle and the area you live in, but overall, it’s quite manageable for BPO employees.
How can I prepare for a BPO job interview in Pune?
Prepare by practicing your communication skills, researching common interview questions, and understanding the company you're applying to. Showing a positive attitude and confidence in your abilities will help you stand out.
Why should I consider a career with TTEC in Pune?
TTEC has a great work environment with plenty of opportunities for personal growth and career advancement. With a focus on employee well-being, flexibility, and a supportive culture, TTEC provides an ideal place to build your BPO career in Pune.