The Year in Careers: TTEC’s 2025 Highlights and What’s Ahead for Job Seekers in the US

Key Takeaways

• A Year of Growth: TTEC saw tremendous growth in 2025, with major hiring for remote and onsite roles in healthcare, tech, and bilingual customer service, leading to countless employee promotions.
• What’s Next in 2026: Job seekers can expect even more opportunities, especially for remote customer service 2025 roles and bilingual English-Spanish positions, as TTEC continues to expand its support for leading global brands.
• Your Career Partner: TTEC remains a top U.S. employer because of its commitment to career growth, offering paid training, leadership development, and a supportive culture that helps you succeed.

As we look back on the past year, it’s clear that growth, innovation, and human connection powered everything we achieved at TTEC. In 2025, countless individuals discovered how to unlock their potential with TTEC, whether as a remote or an onsite team member, and built rewarding careers.

2025 Career Highlights at TTEC Across the U.S.

This year was defined by momentum, as more people joined TTEC and discovered how professional development can create long-term career growth. We expanded our diverse and inclusive workforce, welcoming thousands of new employees for both onsite or remote customer roles.

With roles ranging from customer service representative to specialized positions, we welcomed candidates with a high school diploma or GED as well as those with extensive experience, ensuring everyone could feel valued and comfortable.

Anchored by our commitment to technology but also humanity, our hiring surge emphasized professional development and career growth—enabling our talent community to connect, innovate, and serve by not only delivering amazing service but also enhancing customer experiences with amazing service and technology.

• Customer Service Representatives (CSRs) - The backbone of our operations, helping customers with a wide range of needs.
• Technical Support Representatives (TSRs) - Problem-solvers who assist with tech products and services.
• Licensed Insurance and Healthcare Agents - Specialized professionals providing critical support in regulated industries.
• Bilingual Representatives - Especially English-Spanish speakers, who are essential for connecting with diverse communities.

One of the best parts of 2025 was seeing our team members thrive. Thousands of employees were promoted from within, moving into team lead, training, and management roles. One of the many inspiring stories is Glirsa's growth and journey from being a licensing agent to a technical writer.

We celebrated countless success stories, like agents earning new certifications and new hires quickly becoming top performers. It’s a testament to our belief that a job at TTEC is the first step on a long and rewarding career path.

Training, Upskilling, and Career Mobility Wins

At TTEC, we believe that your growth is our growth. That’s why in 2025, we doubled down on our commitment to training and development. We launched and expanded several programs designed to equip our employees with future-ready skills, helping them not just succeed in their current roles but also prepare for what’s next.

Highlights from our training initiatives include:

• Leadership Development Programs - We expanded our pipeline for future leaders, providing aspiring managers with the coaching and skills needed to guide successful teams.
• Bilingual Development - We introduced new resources to help our bilingual agents sharpen their professional communication skills, further increasing their value.
• Industry Certifications - We facilitated paid training for crucial certifications in insurance and healthcare, opening doors to more specialized and higher-paying roles.
• Digital Skills Workshops - We offered training on new technologies and digital tools, ensuring our team stays ahead of the curve in a tech-driven world.

These programs directly contributed to the high rate of internal promotions this year. When we invest in our people, we empower them to build long-term careers with us. This focus on career growth at TTEC is what sets us apart.

Looking to jumpstart your career in 2026? Explore bilingual CSR jobs across the United States and beyond at TTECjobs.com today.

Culture, and Community Impact

In 2025, we continued to foster an inclusive culture where every employee is celebrated for their unique background and perspective. We remain proud to be an equal opportunity employer.

Our Employee Resource Groups (ERGs) were at the heart of our efforts toward inclusivity. We hosted cultural celebrations and professional development workshops, creating safe spaces for connection. Some of this celebrations include Hispanic Heritage Month and Customer Service Week, among many others.

When our people show up, positive change follows. TTEC employees volunteer side by side to help create cleaner, stronger communities. Ready to start a career with a bigger purpose? Explore customer service roles at TTECjobs.com.

Our commitment to community also shone brightly. Teams across the country organized and participated in volunteer events, from local food drives to charity fundraisers. These employee-led initiatives demonstrated our shared passion for giving back to the communities where we live and work. Through these efforts, we not only made a positive impact but also strengthened the bonds that make our TTEC culture feel like family.

What Job Seekers Can Expect in the Coming Year

Looking ahead, the demand for excellent customer service jobs in the US shows no signs of slowing down. For job seekers, this means more opportunities and greater potential for a stable, fulfilling career.

Here’s what you can expect from TTEC in the new year:

• Continued High Demand - We project strong hiring for both remote and onsite positions across the country.
• Focus on Bilingual Talent - The need for bilingual English-Spanish speakers will continue to be a top priority. If you are fluent in both languages, your skills are in high demand.
• Emphasis on Core Skills - While tech skills are important, human-centric abilities like empathy, creative problem-solving, and clear communication will be more valuable than ever.
• Flexible Work Models - We will continue to offer a mix of remote, hybrid, and onsite roles to fit different lifestyles and preferences.

Whether you are changing careers, entering the workforce for the first time, or an experienced professional, there is a place for you here. We are actively seeking motivated individuals who are ready to learn and grow with us. Discover customer service careers at TTEC.

Why TTEC Remains a Top Employer in the United States

There are many reasons why people choose to build their careers at TTEC. Our people-first approach is reflected in everything we do, from our benefits to our day-to-day work environment.

Here’s why we continue to be a leading employer for TTEC careers USA:

• Competitive Compensation - We offer strong starting wages, performance incentives, and comprehensive benefits.
• Nationwide Opportunities - With a presence across the country, you can find a job that works for you, whether it’s fully remote or at one of our vibrant sites.
• Supportive Culture - You’ll receive regular coaching from supportive leaders who are invested in your success.
• Investment in You - We provide paid training and clear career paths to ensure you have the tools to advance.

As a global company, TTEC remains to be a leader by putting its people first, all the time. This is why we are a certified Great Place To Work® across the world and recognized globally for outstanding employee experience in 2025. And we are committed to continuing this and elevating employee experience in 2026 and beyond.

Power Your Future with TTEC

2025 was a year of incredible progress, and we are entering the new year with even more excitement for the future. The opportunities at TTEC are growing, and we are looking for talented and passionate individuals across the U.S. to join us.

If you are ready for a career that offers growth, stability, and the chance to make a positive impact every day, your journey starts here.

Explore TTEC job opportunities and take the first step toward a brighter future.

Frequently Asked Questions

What types of jobs does TTEC hire for in the U.S.?

TTEC hires for a wide variety of roles across the United States. Our most common positions are Customer Service Representative, Technical Support Representative, Sales Representative, and Licensed Healthcare or Insurance Agent. We also have many opportunities for bilingual professionals, especially those fluent in English and Spanish.

Does TTEC offer remote customer service jobs?

Yes! We offer a large number of remote (work-from-home) customer service jobs across many states. These remote customer service 2025 roles provide the flexibility to build a career from home while receiving the same great training, support, and advancement opportunities as our onsite employees.

How can I grow my career once I’m hired at TTEC?

Career growth is a cornerstone of the TTEC experience. We are proud to promote from within and offer clear career paths to help you advance. Through ongoing coaching, specialized training programs, and mentorship from leaders, you can develop the skills to move into roles like Team Lead, Trainer, Quality Assurance Specialist, or even Operations Manager.