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TTEC Triumphs: TTEC Philippines Tops Recent Candidate Experience Award!

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By Kenny Luyun

11/22/2023

TTEC Philippines gained the top spot for the most recent Candidate Experience (CandE) Awards conducted by Talent Board, a non-profit organization known for promoting and elevating candidate experience quality by benchmarking fairness, accountability, and business impact. The organization recognizes companies worldwide for their efforts in providing outstanding interactions and processes with job seekers throughout hiring activities.

TTEC's DNA: giving an exceptional recruitment journey

TTEC has consistently provided excellent candidate experience and we have been a mainstay on the list of CandE award winners for the APAC region for four years running – 8th place for 2020, 6th place for 2021, and 2nd place for 2022. For our Talent Acquisition (TA) Team, it's really just the TTEC way.

This year, TTEC is ranked #1 in the CandE Awards, proof of our drive to build positive company culture and positive impact on the communities and individuals looking for amazing job opportunities in the Philippines. For FB Bejasa, Executive Director for Talent Acquisition, caring for the candidates is in the team and organization's core values: “We put people at the center of what we do, and that includes recruitment and building our community.”  

Furthermore, our TA team always wants candidates to have a smooth application process and tries to implement technological advancements that could help with that. For example, TTEC developed a comprehensive cloud solution tailored for various automated interactions and serves as a quick, efficient method to engage with candidates.

While these types of automation are great, they still aren't as important as maintaining a human touch with candidates. Our recruiters try their best to build connections and show empathy to job seekers during the hiring process, ensuring they feel at ease and confident as they embark on their career journey with us.

TTEC also knows and celebrates the importance of our TA team. Great candidate experience starts with great recruiter experience. Setting up recruiters for success is a key element to TTEC's strategy. Anne Camino, Director of Talent Acquisition team, says “Our TA team is well-provided with the tools and support that they need to do their job well.” If our TA is well-equipped and empowered, the recruitment journey we provide can reach amazing levels.

Bringing it all together

Recruitment can be very competitive work, and you need hardworking staff to make talent acquisition run smoothly. It also takes a strong and positive company culture built on empathy and passion to make sure that job seekers enjoy their application journey. TTEC certainly has both in spades – truly helpful to those who are seeking better job opportunities in Philippines.

Beth Woods, Director of TA – Marketing, wants to express her gratitude for the award and for everyone who helped bring it to fruition: “I'd like to thank our teams from Talent Acquisition, Marketing, Sourcing, Human Capital, and Operations for providing great applicant experience. Thanks also to our candidates for taking the time to show appreciation to TTEC and to Talent Board for allowing us to showcase how TTEC brings humanity to business and recruitment.”

Awards as a challenge to reach for amazing

Talent Board conducts the CandE Awards yearly to honor companies that receive top ratings from candidates based on benchmark research collected and analyzed through employer and candidate surveys. The scores from the surveys determine the award recipients, and TTEC has come out on top for 2023.
 
TTEC Philippines has actually garnered other awards this year, such as becoming a certified Great Place to Work® and earning a spot on the HR Asia Best Companies to Work For.
 
As we celebrate these milestones showing how TTEC brings smiles to people, we also recognize that these awards are more than just a celebration. They also serve as a challenge… for us to keep reaching for amazing in how we provide excellent candidate and employee experiences. Congratulations and keep up the good work TTEC!

Interested in joining our award-winning company? Bring your smiles to TTEC and apply now!

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