With over 3.5 million customer interactions a year, you can imagine we have some amazing customer service stories. During this holiday season, we wanted to share one such story with you. A story that resulted in our team members assisting thousands of low-income families apply for millions in COVID-19 state grant funds in North Carolina.
During a rapid contact center deployment, TTEC helped the Charlotte Center for Legal Advocacy assist thousands of low-income families apply for millions in COVID-19 state grant funds. Our team of customer experience professionals provided inbound and outbound support. The team handled over 13,000 incoming and outgoing calls in the less than two weeks before the deadline. In total, TTEC helped 24,946 families complete applications to the fund during the extension period, which will distribute over $8 million in grants to the applicants.
There's more to the story, check it out here.
Check out the press release in in our newsroom.
Interested in learning more about how you can help to elevate the human experience (including yours) with TTEC? Join the conversation in social and follow #ExperienceTTEC.