Where Licensed Healthcare Agents Thrive: TTEC Duluth
4 Minute Read
08/13/2025
Key Takeaways
- Licensed healthcare insurance agents and customer service representatives can now enjoy full time BPO healthcare jobs with TTEC Duluth, serving people across the United States.
- As a healthcare agent in TTEC Duluth, you will engage with customers, deliver amazing service and technology, provide expert insurance and health care guidance, and ensure compliance while developing global team perspectives.
- From meeting qualifications to onboarding, TTEC’s streamlined steps make it simple for insurance agent job seekers to start their healthcare CSR journey and bring value to the table.
What the Role Involves
As a licensed healthcare agent with TTEC Duluth, your primary responsibility is to provide customers with support and guidance on health care coverage options.
Day-to-Day Tasks
- Customer Service & Sales - Help clients understand their insurance coverage, health care policy options, and claims.
- Providing Expert Guidance - Complete the sale or renewal of a health plan that best suits the customer needs sales while matching customers with the right products.
- Ensuring Compliance - Follow all industry regulations, such as HIPAA, to protect sensitive data—ensuring employment without regard to race color religion, national origin disability, or sexual orientation gender identity national origin.
- Using Cutting-Edge Tools - Navigate advanced call center software and tools, like CRM platforms and telephony systems to deliver seamless customer service within a collaborative global team.
Expectations for Agents
At TTEC Duluth, we are proud to building an environment that welcomes diverse skill sets. To thrive in this licensed healthcare agent job, you’ll need:
- Active Listening Skills - Understand and respond to customer needs to bring value to the table every day.
- Empathy and Patience - Engage customers respectfully, valuing perspectives within our global team and encouraging them to bring their authentic selves at work.
- Strong Industry Knowledge - Stay up to date with insurance and health care trends to provide guidance as a licensed healthcare insurance agent.
Join TTEC: A Global Leader in Customer & Employee Experience
TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.
With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Find a variety of client-facing and business support roles within a company that values community connections.
Find Your TTEC SparkHow to Apply at TTEC Duluth
Applying for a healthcare customer service role at TTEC Duluth is simple and inclusive, welcoming candidates from across the United States.
Step 1: Ensure You Meet Qualifications
- Licensed Status - Hold a license as a healthcare insurance agent valid in the state of Georgia. Insurance licensing requirements and process are available at the official website of State of Georgia.
- Education - High school diploma or equivalent.
- Experience - Six months of experience as a customer service representative or in an insurance agent job or health care is a plus.
- Tech Readiness - Ensure computer proficiency.
Step 2: Complete an Online Application
To explore licensed healthcare agent job openings, visit the TTEC Jobs page. Upload your resume, license, and credentials so you’re ready for consideration. Highlight experience as an insurance agent job candidate or customer service representative, with a focus on health care, global team work, and customer experience excellence.
Step 3: Ace the Assessment and Interview
Qualified applicants will receive a notification from TTEC. You will then take an online assessment and virtual interview, where you’ll demonstrate how you bring value to the table and contribute unique perspectives within our global teams.
Step 4: Get Onboarded & Get Started
Our comprehensive onboarding and training process helps you hit the ground running. TTEC is proud to welcome new hires with a program rooted in our values as an equal opportunity employer, committed to building a workplace embracing all backgrounds and experiences.
Why Join TTEC Duluth?
TTEC is proud to be at the forefront of building a diverse and inclusive workforce that respects and empowers all backgrounds, embracing and committed to building global teams that span the United States and beyond.
As an equal opportunity employer, TTEC welcomes employment without regard to race color religion, national origin disability, sexual orientation gender identity national origin. At TTEC Duluth, you’ll be part of a supportive team that values your expertise and helps you grow.
What our employees love about working at TTEC Duluth:
"Benefits, cares about employees, very fine and relaxed environment." - Banking Specialist at TTEC Duluth
Enjoy competitive pay, opportunities for performance-based bonus, comprehensive benefits, continuous training and opportunities for growth. This way, you can focus on delivering exceptional healthcare support while building a rewarding career.
Unlock Your Health Insurance Agent Career
If you’re ready to start or advance your healthcare CSR career, time to take the leap! Opportunities at TTEC awaits.
Unleash your healthcare career with TTEC, where your skills, passion, and individuality drive success in a truly inclusive work environment.
Frequently Asked Questions (FAQ)
What qualifications do I need to apply for a healthcare agent role at TTEC?
To apply, you must be residing within Duluth, GA and holds a healthcare insurance license valid in the state of Georgia. If necessary, TTEC can pay for all license fees. Additionally, having prior experience in customer service or healthcare insurance is beneficial, although not always mandatory.
Is this an on site role?
Yes. The healthcare insurance agent role at TTEC Duluth is a long-term full time role. Other job types, like work from home opportunities at TTEC Duluth or other states, go to TTECjobs.com.
What are the benefits of working at TTEC Duluth?
TTEC offers a comprehensive benefits package including compensation, healthcare coverage, wellness programs and more. On top of the this, joining as a licensed healthcare insurance agent will give you access to performance-based bonus plus an opportunity to earn more if you work onsite.