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Shining the Spotlight on TTEC's Culture

Shining the Spotlight on TTEC's Culture

By Monica Alvarez-Cunningham

The TTEC family takes pride in our corporate culture and we strive to ensure that it’s dynamic, empathetic, entrepreneurial, collaborative and inclusive. We also want to make sure that our employees are happy and supported. That’s why we’re by their side, every step of the way. Some of us work from home, others work from one of our sites around the world, but none of us are ever alone. In fact, one of our core values is, “Act as one.” We know that we’re stronger together. (Speaking of our values, they’re at the heart of our culture, and I encourage you to read more about them here.)

Corporate culture is a term that you may have heard by now, but what is it really? And why is it important? The Society for Human Resource Management (SHRM) identifies corporate culture as one that “consists of shared beliefs and values established by leaders and then communicated and reinforced through various methods, ultimately shaping employee perceptions, behaviors and understanding.” Corporate culture is important because it sets the tone for a company, and it’s one of the main drivers in helping employees feel like they belong there, and ultimately helping them decide to grow their career at that organization.  What makes TTEC tick? Check out our Culture Book.

Now, allow me to go back to a previous point, and that’s career growth. At TTEC, you’ll find that we have many opportunities to support you in your career, like mentorship, networking opportunities and learning & development tools to help you build the skills you need. One great place to grow your career is at our Phoenix site. With career opportunities across a broad spectrum of customer service representative and sales jobs, we know there’s something for you! And you’ll also be surrounded by a team who is there to support you. In addition to a supportive team and great career opportunities, you’ll also find many perks available to you at TTEC in Phoenix.  

As I mentioned earlier, our culture is entrepreneurial and dynamic, which is why we provide career growth support in an innovative way. In addition to different benefit programs, like traditional and referral bonuses, we also feature our CultureCX initiative, Gamified, where employees earn badges based on milestones, performance and proactive solutions. The Gamified Talent Engine creates opportunities for associates to build their paths at TTEC. It’s a career pathing platform in a gamified setting where you actively chart your professional development by tracking your team’s leaderboard, earn rewards by collecting points, and level up your reputation to become the ultimate Customer Experience champion.  

In our Phoenix office, Magdalena shares in her video why TTEC in Phoenix is a great place to grow your career using Gamified. She also shares more about what she loves about the company culture. In addition, meet Gail who wants to give you some interview advice during your Phoenix job search and application process, if you’re interested in any of our job openings in Phoenix.

Our employees are at the heart of what we do, and that’s why TTEC loves to promote from within. So wherever your career path at TTEC begins, come in knowing that the possibilities for you are endless.  

One more thing! TTEC is hiring for sales representatives in Phoenix. If you’re searching for Phoenix jobs, we have a social media advertising specialist role available in Phoenix. Check out this career opportunity and apply today.


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