Who, what,
when, where,
how?

Frequently Asked Questions
for TTEC at home associates

Got a question? We've got you covered with the most commonly asked questions about being a TTEC at home associate.

And if you need more support, speak with us through Live Chat. We've got you covered.

Overview and Locations

TTEC at home is a unique virtual work lifestyle for individuals who might have traditionally considered working in a customer contact or engagement center providing customer service, technical support or other support services such as chat or social media. The TTEC technology enables associates to work from the comfort of their own home, while ensuring the superior services, security, confidentiality, and assurances that our clients expect for their customers.

Technical Requirements (PC, Headset, Specifications)

To be successful as a TTEC at home associate, you must have a strong working knowledge of computers and be comfortable using both the Internet and e-mail. A computer skills assessment is conducted as part of the application process. For those hired, we provide training materials and certification tests to prepare you to meet the more specific operational requirements of the client project you are assigned to once you are a TTEC at home associate.
In general, most work from home roles do require a Windows-based PC, high speed internet, ability to hardwire into a home router, and a USB headset. The technical requirements do change from time-to-time. Check out the requirements here.
The TTEC at home platform is built to support Windows-based PCs only. Apple/MAC computers, Chromebook, or tablets are not supported at this time.
You must be hard wire connected to the internet. Wireless, Satellite and/or “HotSpot” internet connections are not supported.

Benefits, Support and Work Environment

Once hired, your talent acquisition team will work with you to determine the most appropriate project based on your skills, experience and your hours of availability.
Working at home for TTEC at home is just like working inside of a traditional contact center where you clock in and out. While you are on schedule, you will receive constant interactions and must be at your computer to receive them. Of course, you will have normally scheduled breaks where you can handle personal items such as having your lunch or managing simple in-home chores.
We will help get the answer! All TTEC at home associates are assigned to a Trainer or Team Lead who will be available to answer questions and assist you throughout your shift via chat support. There is comprehensive training, a wide network of support, a comprehensive knowledge base, TTEC University, a robust intuitive internal social media platform and much more. We’re here to help!
Absolutely! Because we partner with many Global 1000 companies, we offer a wide variety of opportunities and experiences to employees at all levels. As a TTEC at home associate, you’ll have access to various career development opportunities through our internal recruitment efforts as well as our ongoing training and development resources.
We require all employees to be a minimum of 17 years of age and have a high school diploma or GED.
Absolutely! You must treat this as a professional position and keep your office completely noise-free. Common noise distractions include televisions, radios, barking dogs or other pets, family members or others in your home, doorbells, cell phones and even lawn mowers. You need to ensure that you will focus on the customers at all times by working in a consistently quiet environment during your shift. A noise-cancelling headset is also strongly recommended.

Application and Assessments

On average, the application process takes up to one hour to complete. This includes your basic application information, skills and behavioral assessments and your initial systems assessments. We recommend that you complete the process on the computer that you’ll be working. While the application and application assessments can be completed on any device, the technical scans, like the initial systems assessment, requires you to hardwire your computer into your router to validate your computer information is compatible with the TTEC at home platform.
If you receive an email stating that you did not pass the assessments, you may re-apply in 60 days.

Pre-employment Screening and Paperwork

Yes, all candidates will be required to complete criminal background screening and some positions require a drug screening, following an offer of employment. Employment is contingent on successful completion of these components.
Yes, you will be required to complete an I-9 Employment Eligibility Verification no later than your 3rd day of work.

Hired in the US? Need the I-9 form? Click here.

Job Training

TTEC at home provides you with specific product and client training through a certification program to prepare you for the on-the-job requirements of your assigned client project. All training is paid, mandatory and is conducted both online and over the phone.
Training time is dependent on the needs of each client project and can range from a few days to a several weeks in duration.
Yes, you’ll have a fixed training schedule that is led by a TTEC at home trainer. Trainers will be available during set times to answer any questions you may have via an online chat room or conference call.

Schedules

Work schedules are determined based on the hours of availability you indicated you are available for during the application process and that you agree to work during your offer process. Specific hours vary by client project. You will receive a set schedule for Training, and while in Training, you will receive your schedule for Production.
Each client project is unique and will require different work schedules that may vary from early morning to late night hours. With any project, however, you’ll need to commit to a minimum of working 4-6 consecutive hours each shift.
Yes, you'll need to be available to work both weekends and holidays. Some of our clients provide services and support to customers on weekends and holidays. As a result, you may be asked to work on weekends and holidays.
Although each client project is different, you are considered part-time employees and will be expected to work a minimum of 20 hours per week. Depending on your availability and the client’s needs, specific work schedules can range from 20-30 hours per week. Flexibility is a key part of being a TTEC at home associate. You may also be offered the opportunity to work additional hours to support a particular client project. Eligibility for these programs is determined by each associate’s hours of availability.
Schedules vary depending on client needs. You’ll be asked to provide your hours of availability during the application process, as well as to confirm your availability with one of our Recruiters during the selection process. If hired, you’ll be matched to a project with Hours of Operation that coincide with your hours of availability. You will receive a set schedule for Training, and while in Training, you'll receive your schedule for Production.
Initially, attendance for training requires 100% attendance. Once you have started in production, time-off requests are approved through your team leader and granted on availability and on a first-come, first-served basis. If you are not approved, it is your responsibility to have your shift covered by a fellow team member by following the guidelines of your team leader and the Operations Support Team.

Safe Online Job Search

You’ll know you’re being contacted by a real representative of TTEC when:
  • You receive an email from a @ttec.com or @teletech.com email address
  • You are interviewed before you are sent an offer letter
  • You will find the real job on our website at TTECjobs.com (or TeleTechJobs.com)
TTEC will never:
  • Ask you to transfer or wire money
  • Ask you to pay for recruitment-related expenses
  • Ask you to interview in Google Hangouts or other online public domains
  • Send you an email from any address that doesn't have @ttec.com or @teletech.com in the domain name
  • Send an unsolicited job offer - asking you for your driver's license, social security number or bank account information
  • Ask you to order equipment from us
Note: for certain at home or remote jobs you may be required to have your own computer or other at home equipment for use in your job. This is common practice for the work at home field. We never require you to purchase anything from TTEC.
Online job search engine FlexJobs.com recommends asking yourself a few questions when responding to an online job opportunity:
  • Is the hiring company’s name listed in the job listing?
  • Do you need to pay to get the job, buy supplies, or invest in the company?
  • Does the job listing sound too good to be true?
  • Does the company ask you to engage in a transaction on their behalf as a requirement for getting the job?
  • Does the language used in the posting sound odd or strangely written?
  • Does the name, email, or website of the recruiter or job posting match up the actual company’s info?
  • Do you have a bad gut feeling?
If you feel you’ve been deceived, we first recommend that you share this with your local law enforcement agency. Then, please do let us know. Email us at jobopportunities@ttec.com (HINT: that's one way you know it's us!) and we will do our best to investigate and shut down the perpetrator so that others do not suffer the same fate. You can also go directly to our Contact Us page on TTECjobs.com and submit the form online. And remember, we value every applicant who decides they'd like to work with us at TTEC.