From Student to Leader: How Maysam's TTEC Journey Transformed a Global Team
5 Minute Read
09/29/2025
Key Takeaways
- TTEC champions career growth and employee empowerment. Maysam’s success story highlights TTEC’s supportive workplace culture, commitment to professional development, and focus on empowering global teams to achieve shared goals.
- TTEC is proud to offer opportunities for meaningful careers worldwide. With jobs at TTEC available across continents, the company’s employee experience, leadership development, and collaborative spirit enable every team member to deliver amazing customer experiences and reach new heights in their career journey.
Ever wondered what it takes to build a thriving office from the ground up while leading teams across continents?
The latest episode of The Talent Show shares the inspiring journey of Maysam, whose transformation from a part-time student to a dynamic leader at TTEC showcases the power of curiosity, perseverance, and supportive mentorship.
How Career Growth at TTEC Begins
Maysam's story began like many others: she simply needed a flexible job as a student. What she didn't expect was that this "temporary" position would evolve into a fulfilling career spanning four and a half years and multiple leadership roles at TTEC Poland.
"I had no idea that I would stay for four and a half years," Maysam shared during her appearance on The Talent Show. "Since my education had nothing to do with sales, I really didn't imagine that my journey would still keep going."
This perfectly illustrates how TTEC creates pathways for growth that extend far beyond traditional career expectations. Your background doesn't define your potential, your curiosity and willingness to learn do.
Join TTEC: A Global Leader in Customer & Employee Experience
TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.
With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Find a variety of client-facing and business support roles within a company that values community connections.
Find Your TTEC SparkThe Power of Seeking to Understand
What set Maysam apart early in her career was her natural inclination to dig deeper. "I always wanted to understand what is behind every task," she explained. This curiosity – one of TTEC's core values – became her superpower, enabling her to provide innovative solutions and think outside the box.
Her journey from sales representative in one of TTEC's most competitive markets to leading cross-continental teams demonstrates how asking "why" and "how" can accelerate your career trajectory. When you show genuine interest in understanding processes and finding better ways to serve clients, leadership takes notice.
Building Something Amazing from Scratch
Perhaps the most impressive chapter of Maysam's story yet involves TTEC's Warsaw expansion. In just one year, she helped establish TTEC's presence in Poland across Krakow and Warsaw, with over 1,000 employees working for one of TTEC's biggest clients globally.
The launch day story perfectly captures the TTEC spirit: "I remember the day when we opened the office, it was one big chaos that day. So much paperwork, so many items to unbox, wondering where to order food from to survive the day," Maysam laughed.
"From day one, we could experience real teamwork..."
But here's where the magic happened. When new employees came to collect their devices, they spontaneously started helping with unpacking and organizing. "From day one, we could experience real teamwork," Maysam noted. This embodies TTEC's "Act as One" value – people naturally coming together to build something greater than themselves.
From day one to year one. Our TTEC Warsaw family came together to celebrate the site’s first anniversary, a milestone that proves just how much we can achieve when we work as one team.
"We won a Great Place To Work® in terms of both sites that we are having in Poland. We also won the best teams across the sites in terms of work-life balance and how happy they are," Maysam proudly shared. And this recognition reflects the strength of TTEC’s teamwork and positive culture.
Career Advice for Your Growth Journey
During Maysam's interview at The Talent Show, she shared a simple but powerful personal development strategy that anyone can implement:
The One-Thing Improvement Method
- Identify one specific area for improvement (work-related or personal)
- Write it down and place it somewhere visible (fridge, desk, phone wallpaper)
- Set a short-term goal with a realistic deadline
- Take the first step consistently
- Adjust deadlines if needed – consistency matters more than speed
- Move to the next improvement once you're comfortable with the first
"Choose this one thing, and when you're done with it, when you start getting comfortable with it, just move on to the next thing," Maysam advised. "You're going to see that it's going to be much, much easier for you."
Leadership Philosophy That Inspires
Maysam's leadership philosophy centers on empowerment and recognition. She encourages her team members to be bold with their ideas and solutions. "If you are there to overcome a challenge or there is a task that you don't understand and you want to come and ask about and provide with the solution, it could be something that will boost your career," she explains.
"Do not be afraid to be loud, discuss what is behind your solution. Your self-confidence will be the biggest tool."
Her advice to aspiring leaders is refreshingly straightforward: "Do not be afraid to be loud, discuss what is behind your solution. Your self-confidence will be the biggest tool."
Your Next Step Starts Today
Whether you're a recent graduate, career changer, or experienced professional seeking new challenges, Maysam's journey proves that remarkable growth is possible when you combine curiosity with the right opportunities.
Ready to write your TTEC success story? Watch The Talent Show on LinkedIn to discover more inspiring career journeys and gain insights from TTEC leaders worldwide. Each episode offers practical advice, authentic experiences, and glimpses into the culture that makes TTEC special.
Join the thousands of professionals who've discovered that at TTEC, your potential has no limits – just like Maysam's remarkable journey from student to leader proves.
The Talent Show airs on LinkedIn, showcasing the incredible people who power TTEC's global success. Follow TTEC on LinkedIn and Youtube to catch the next episode or watch replays and discover your own path to career excellence.
Frequently Asked Questions (FAQs)
How does TTEC support employees in showcasing their unique talents and pursuing career growth?
At TTEC, we are proud to foster a workplace culture where employees feel comfortable being their authentic selves. Through initiatives like various professional development programs, we provide platforms for individuals like Maysam to share their passions.
This commitment to the employee experience not only creates a vibrant community but also opens doors for career growth, allowing employees to bring their whole selves and unique value to the table.