We’re operations executives, supervisors, and service delivery managers. We’re team leads and customer service associates. We’re schedulers, recruiters, trainers and coaches. We are brand ambassadors. We are the Care team.
We are an extension of our client’s brand, working on their behalf to provide their customers an amazing customer service experience. We answer their questions and solve their problems. Most of all, we strive to create meaningful connections with them and exceed their expectations so they keep coming back to the brand again and again.
We have the privilege of partnering with forward-thinking companies that share our passion for customer experience as a differentiator and are driven to make a genuine, lasting connection with their customers.
Our customer care contact centers are hip, colorful and full of friendly faces. No suits and ties required here! It’s a culture of training and learning, of recognition and acceptance, of celebrations and a sense of family. And, because delighting customers every time can be hard work, we tend to build a strong sense of solidarity and a deep camaraderie amongst our teams that often extends beyond the workplace.
Our entrepreneurial spirit extends to our Care Centers and is great for ambitious and knowledge-hungry operations professionals!
Executive Director, Talent Acquisition Mexico
“When I started with TTEC as a Team Lead 13 years ago, I was motivated and grateful to have a job and an opportunity during a difficult time in my life. It was this willingness to move mountains and its environment that made all the difference for me. The company trained and prepared me for success and gave me career growth opportunities based on what I knew and what I could do, not on who I knew or where I came from.”
Executive Director, Operations Mexico
“I interviewed, took an assessment, and started a job as a customer service associate on the same day. I figured the job would be temporary. Thirteen years later I’m still here, having worked my up to my current position. I feel that TTEC offers great working experience, structure, schedule flexibility and opportunities to develop. They also make you feel very welcome and respected here and empower you with the tools and support you need to achieve your career goals.”
SVP, Operations Asia Pacific
“When I started 17 years ago as an agent at TTEC, it was the smiling faces that drew me in—and it’s still that way today. The people who stay here have a special DNA that enables them to handle the challenges of the job, to have fun while being customer warriors, and to infuse passion and dedication into the work environment. They also have a lot of personality. For me, it’s the caliber of the people here and the diversity of their backgrounds that makes the environment special.”