Senior AI Solutions Deployment & Integrations Lead

Senior AI Solutions Deployment & Integrations Lead

At Percepta, we bring first-class service across each market we support. As Senior AI Solutions Deployment & Integrations Lead, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 

The Senior AI Solutions Deployment & Integrations Lead owns Wave-level deployment readiness and execution for AI initiatives, making sure every rollout lands cleanly for the agents delivering it and the customers experiencing it.

This role serves as the operational bridge between solution design and on-the-ground execution across assigned sites and regions, leading embedded AI validation and the technical go-live gate to confirm solutions are reliable before they reach agents and customers.

In addition to deployment execution, this role leads site-level change management, coordinates with Operations leadership on agent and supervisor readiness, and documents deployment blueprints for replication across additional sites and Waves.

This role reports to the Senior Manager, AI Solutions Product Owner, and partners closely with AI Enablement leadership, IT, and GLK training teams to keep rollouts on track across the UK, Philippines, and India.

Core Objectives

During a Typical Day, You’ll

1. Deployment Readiness & Execution

2. Site Change Management & Agent Enablement

3. Cross-Functional & Platform Coordination

What You Bring to the Role 

What You Can Expect 

A Bit More About Your Role 

Success Metrics (First 6–12 Months)

About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. 

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, we:  

Lead with Humility – We listen first, lead with empathy, and stay grounded so people and ideas have room to grow.

Service beyond self – We serve others - clients, customers, and teammates - with care and integrity in every interaction.

Leave it Better – We take ownership and leave every process, person, and place better than we found it.

Win together - We succeed together by lifting each other up, influencing one another for the better, and ensuring everyone wins.

Deliver Remarkable - We engage openly and with curiosity to co-create bold ideas that connect and inspire.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect on the communities we serve by not only delivering amazing services and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.