Client Regional Analyst

What You’ll Be Doing 
The Client Regional Analyst will support the team in meeting and exceeding Client CX OKRs (objectives and key results) by managing tracking, reporting, and communication of performance reporting toward key business objectives across the Lincoln Client Experience Journey for Discovery, Purchase and Onboarding stages. The Lincoln Client Experience Analyst will also support key business priorities/projects, budgets, events, and metrics.

Hours of Operations: Monday to Friday 7am to 3:30pm EST

Full Time - (40 hours a week) This is an 100% onsite role based at the Ford World Headquarters Vehicle Service Center in Dearborn, MI (4751 Mercury Dr.)

During a Typical Day, You’ll

•Support the Client Experience Owner and Experience Leads for Discovery, Purchase and Onboarding with ongoing and special projects with dynamic business priorities

•Lead Reporting and Tracking for Client Experience Center and Client Dynamic Experience Center along with agency partners at TCG and Finance; including ROI, sales match, market share, lead generation, handraisers, virtual tours (showcase) and other key metrics/performance

•Support Analysis of OneCX data reporting (real time client experience tracking results) to monitor and track Lincoln performance that will help inform the team to improve Client Experience

•Support Marketing Units for Client Experience Center: Track usage, secure vehicles, and support ordering efforts (coordinate with Market Area and TCG partners)

•Assist with logistics, planning, catering, announcements, attendance tracking, etc. for events, meetings, or activations with the Client CX Team to support activities with dealers, clients and the Client Experience Center or Client Dynamic Experience Center

•Support research initiatives for Client CX Team (client, dealer or field interview or survey planning/logistics)

•Manage office supply usage and re-ordering

•Support team workshopping efforts, coordination, scheduling, and documentation

•Provide project support for key initiatives across Discovery, Purchase & Onboarding Lincoln CX

•Lead contact with Client land (office space) management for office issues, scheduling, and questions

What You Bring to the Role 

Education

•High School Diploma

•Business or Marketing related associates degree or equivalent work experience preferred

•Bachelor’s degree preferred

Experience

•Prior marketing experience preferred

•Project management experience preferred

•Automotive experience a plus

•Luxury experience a plus

Skills

•Strong business acumen

•Strong computer skills in MS Office:  Word, Excel, Access, PowerPoint, and MS Outlook

•Positive attitude and desire to be part of a team of professionals in a department with a culture where people can thrive and enjoy work

•Ability to adapt to dynamic business environment with evolving priorities & support needs

•Strong problem solving and decision-making skills

•Proven experience multi-tasking in a fast-paced environment

•Responsible, accountable, and able to work independently and as part of a team

•Strong customer service skills and relationship building skills

•Strong Team building skills, to work well within a close team environment – self-sufficient, resourceful and works well with minimal supervision

•Strong verbal and written communication skills

•Strong multi-tasking skills and ability to plan and prioritize responsibilities

•Ability to demonstrate a high degree of professionalism

•Strong attention to detail and analytical aptitude

•Ability to display a high degree of discretion in dealing with confidential documents and information

What You Can Expect 

•Hourly rate of $31.62 to $33.00 depending on the Hiring Manager

•Health/Dental/Vision/Life Insurance

•Flexible Spending Account (FSA) and Health Savings Account (HSA)

•401(k) with company match

•Vacation/Sick Time and Paid Holidays

•Tuition Reimbursement

•Employee Assistance Program

•Employee Discount Program

•Training and Development Programs (Percepta College)

•Employee Rewards Program (Perci Perks)

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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