Executive Director, Learning & Development

Your potential has a place here with TTEC’s award-winning employment experience. As an Executive Director, Learning and Development working onsite in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What you’ll do

Looking for the opportunity to lead development, management and delivery of effective training solutions and strategies? Through these efforts, you’ll meet TTEC client operational needs and metrics in both traditional brick-and-mortar and virtual environments. You’ll support operational partners to develop and deliver superior training programs and drive a culture of training excellence, training innovation, and superior learning performance for the specified client program(s).

You'll report to VP of Learning and Development and will be a key part of this team with impacting our global operation as part of a world class team of professionals.

During a Typical Day, You’ll

· Partner closely with operations stakeholders to identify learning/training evolution opportunities. Develop and implement strategies and solutions to meet the overall client and program goals and objectives.

· Effectively lead and manage the learning delivery teams to drive innovation and performance for the specified client program(s).

· Consult with clients on how innovation within the training environment can lead to lower costs, higher learner engagement, increased speed to proficiency, and overall positive impact on customer and employee experience. Lead curriculum development activities to support these goals.

· Leverage data and analytics to monitor performance, predict learner success, and drive the right outcomes.

· Bring thought leadership and continuous re-engineering within our training delivery organization through innovation with a focus on leading edge virtual learning, effectively modernizing the “way we train”.

· Define and manage appropriate staffing models, headcount, trainer ratios and budget requirements to meet training and operational objectives; manage to specified expense-to-revenue (E/R) ratios for assigned programs.

What You Bring to the Role

· 15+ years in the learning and development domain

· Global & large-scale training environment experience

· Experience and success in delivering training to virtual audiences

· Demonstrated experience driving performance and bringing innovation to the training and curriculum development function.

· Knowledge of adult learning, ensuring the application of effective training principles.

· Ability to lead and partner successfully with teams, management, and clients/stakeholders.

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

During a Typical Day, You’ll

· Partner closely with operations stakeholders to identify learning/training evolution opportunities. Develop and implement strategies and solutions to meet the overall client and program goals and objectives.

· Effectively lead and manage the learning delivery teams to drive innovation and performance for the specified client program(s).

· Consult with clients on how innovation within the training environment can lead to lower costs, higher learner engagement, increased speed to proficiency, and overall positive impact on customer and employee experience. Lead curriculum development activities to support these goals.

· Leverage data and analytics to monitor performance, predict learner success, and drive the right outcomes.

· Bring thought leadership and continuous re-engineering within our training delivery organization through innovation with a focus on leading edge virtual learning, effectively modernizing the “way we train”.

· Define and manage appropriate staffing models, headcount, trainer ratios and budget requirements to meet training and operational objectives; manage to specified expense-to-revenue (E/R) ratios for assigned programs.

What You Bring to the Role

· 15+ years in the learning and development domain

· Global & large-scale training environment experience

· Experience and success in delivering training to virtual audiences

· Demonstrated experience driving performance and bringing innovation to the training and curriculum development function.

· Knowledge of adult learning, ensuring the application of effective training principles.

· Ability to lead and partner successfully with teams, management, and clients/stakeholders.

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite