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Bilingual Inside Sales Agent – B2B – French-English - Work from Home in Canada

Montreal, Quebec, Canada

Overview

Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.

Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!

Work From Home : yes

Being part of the TTEC family has its benefits

benefit-image

We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family.

Job Details

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Inside Sales Agent speaking French and English working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all!

This role is limited to residents of certain locations in Canada only.  This position is open to residents of Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan.

Applications for this role will not be accepted from residents of Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings.  Please continue to search TTECjobs.com.

What You’ll be Doing

Do you have a passion connecting with others? Are you motivated in maximizing sales opportunities?  Are you results oriented?  In this role, you’ll work professionally and effectively to service, enhance and build relationships with current and future customers in the hotel industry. Whether it’s getting answers for customers quickly, making a sale or explaining the products with compassion and with a smile, you’ll be the difference between their customer experience being just average to an exceptional one.

During a Typical Day, You’ll

  • Work in the sales program and will be responsible for the introduction and the acquisition of opportunities for a worldwide hotel chain
  • Engage both warm and cold leads with intent to sign up potential clients for our hotel corporate discount
  • Use different channels to identify the point of contact responsible for the company’s travel
  • Uncover pain points and introduce the program to our current and potential clients
  • Manage our customer accounts

What You Bring to the Role

  • Fluency in French and English (written and spoken), with the ability to collaborate effectively with global customers and colleagues who communicate in both languages
  • One year or more of B2B sales experience
  • One year of hospitality experience
  • High school diploma or equivalent

What You Can Expect

  • The position is permanently remote and full-time. Required availability: Monday through Friday between 6:00 AM – 5:00 PM
  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Base wage of $19.25/per hour plus bonus potential
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

A Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Location/Division Montreal, QuebecCanada Job Requisition 04AQM Work From Home Yes
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Testimonial Profile

“I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!” Ankit, Senior Manager, Sales Delivery, TTEC India

Position Profile

What makes an amazing customer experience champion? Check it out below!

  • Empathetic listener
  • Helpful
  • Organized
  • Problem solver
  • Digitally savvy
  • Trustworthy

Career growth matters

When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.

Career Path

Our hiring process

hiring process

We're excited you're interested in becoming part of our customer experience team. Applying for the role is the first step - and then we’ll be alongside you as you move through the application journey.

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