Senior Manager, Global Total Rewards

Senior Manager, Global Total Rewards

At Percepta, we bring first-class service across each market we support. As a Senior Manager, Global Total Rewards in United States, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You’ll Be Doing 
The Senior Manager, Global Total Rewards is responsible for designing, implementing, and managing global compensation, benefits, and total rewards programs that support the organization’s business goals and talent strategy. This role leads global program development, ensures consistent and compliant execution across regions, and partners closely with HR and business leaders to maintain competitive, equitable, and cost‑effective total rewards offerings. The Senior Manager provides both strategic insight and operational leadership, ensuring programs are aligned, scalable, and responsive to organizational needs.

During a Typical Day, You’ll

Global Compensation Strategy

• Develop and implement a comprehensive global total rewards strategy aligned with business objectives and talent management priorities.

• Establish the strategic direction for compensation and benefits programs, including salary planning, operational bonus programs, the Annual Incentive Plan, long‑term incentives, and global benefit offerings.
• Design and execute plans that support short‑ and long‑term business needs and reinforce a pay‑for‑performance culture, including performance measurement and annual merit processes.
• Conduct global market research and benchmarking to ensure competitive positioning while maintaining alignment with compensation budgets.
• Collaborate with HR and business leaders to ensure equitable, consistent, and competitive compensation practices across all regions.
• Oversee the design and administration of compensation structures, including base pay, variable pay, and incentive programs.
• Develop and maintain global total rewards policies and procedures, ensuring compliance with local labor laws and regulatory requirements.
• Maintain consistency in the job evaluation process and ensure proper application of the Fair Labor Standards Act (FLSA) duties test in the U.S.

Benefits & Wellbeing Programs

• Lead the design, communication, and administration of global benefits programs, including health and welfare, wellness, retirement, time‑off programs, and employee perks.

• Ensure global benefits compliance and alignment with legal, regulatory, and cultural requirements across all regions.
• Monitor emerging benefits trends and recommend enhancements that support workforce needs and organizational priorities.
• Develop communication strategies to educate employees on total rewards programs and enhance understanding and engagement.
• Manage and maximize relationships with vendors, brokers, consultants, and other external partners to optimize program value and service delivery.
• Support benefits harmonization efforts during mergers, acquisitions, and organizational transitions.
• Support open enrollment, new program launches, and change initiatives.

Compliance & Governance

• Maintain compliance and governance frameworks for total rewards policies, tax regulations, reporting requirements and processes across all regions.
• Support pay-equity analysis and reporting.
• Support global mobility programs including expatriate compensation and relocation policies.
• Oversee visa/immigration requirements for global mobility.

Collaboration & Stakeholder Partnership

• Partner with HR Business Partners, Finance, Legal, and business leaders to support compensation decisions, job evaluations, and total rewards planning.
• Provide guidance and solutions on compensation, benefits, and payroll matters across global regions.
• Serve as a subject matter expert on total rewards programs and practices.

Leadership & Team Development

·Provide leadership, coaching, and professional development to the Total Rewards team.

·Foster a culture of continuous improvement, operational excellence, and customer service.

·Manage and maximize vendor and consultant relationships to support program delivery and innovation.

What You Bring to the Role 

• Bachelor’s degree in Human Resources, Business Administration, Finance, or related field; Master’s degree preferred.
• Certified Compensation Professional (CCP), Global Remuneration Professional (GRP), or similar certification preferred.
• 10+ years of progressive experience in compensation, benefits, or total rewards with global exposure, preferably in a BPO space.
• Proven experience with global benefits programs, compensation structures, and regulatory compliance including managing teams and external vendors.
• 5+ years of financial analysis and reporting experience preferred.

What You Can Expect 

·Competitive Salary with Incentives

·Health/Dental/Vision/Life Insurance

·Flexible Spending Account (FSA) and Health Savings Account (HSA)

·401(k)

·Vacation/Sick Time and Paid Holidays

·Tuition Reimbursement

·Employee Assistance Program

·Employee Discount Program

·Training and Development Programs (Percepta College)

·Employee Rewards Program (Perci Perks)

A Bit More About Your Role 

·Demonstrated ability to lead projects, influence stakeholders, and manage cross‑functional initiatives.

• Excellent communication, presentation, and relationship‑building skills.
• Strong analytical, financial modeling, and benchmarking skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, and employees.
• Cultural awareness and global mindset to understand the external marketplace for all locations and the impact it has on sourcing strategies.
• Excellent organizational skills, including the ability to manage multiple assignments and excel in a high volume, fast-paced, multinational organization.
• High level of proficiency in Microsoft Applications (Word, Excel, Outlook, Power Point) required.

About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
•    Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
•    Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
•    Leave it better – We take ownership and leave every process, person, and place better than we found it.
•    Win together – We succeed as one—celebrating, supporting, and showing up for each other.
•    Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect on the communities we serve by not only delivering amazing services and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

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