Chat Customer Service Representative

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Service Representative working onsite in Pampanga, you'll support one of the most innovative Fortune 500 telecommunications companies in the industry. Here, you're not just a number; you're a valued teammate empowered to bring your authentic self to work, share ideas, and make a real impact. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Apply in person at TTEC Pampanga, Monday to Friday from 9am to 4pm at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga or same-day assessment, interview and the potential to walk away with an offer in-hand.

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers (90% chat, 10% calls for callbacks only)
• Connect with customers and resolve issues using clear, empathetic communication
• Problem-solve in real time while representing an innovative, customer-first culture

What You Bring to the Role

• Open to newbies or with customer service experience
• Completed high school (old curriculum) or equivalent
• Recognize, apply and explain your product or service knowledge  
• Good in English written communication skills
• Computer experience and can reach 40 words per minute typing speed

What You Can Expect

• Competitive total compensation package that includes a performance bonus opportunity of up to PHP 30,000 monthly, plus Challenger Bonus of PHP 50 to PHP 600
• Relocation bonus of PHP 20,000 for new hires residing outside of Pampanga
• A collaborative, people-first culture where you're treated like family and encouraged to be yourself—leaders are approachable and your voice matters
• Real opportunities for career growth and professional development with access to 1000s of free courses and personalized coaching
• Opportunity to build valuable skills in problem-solving, communication, and leadership that go beyond the job
• Healthy benefits package that may include PTO, tuition reimbursement, and health/wellness incentives
• An inclusive, community-minded organization where giving back is encouraged and belonging is celebrated

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to the team leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.