When will my coverage end?

Your coverage will end at midnight on the day you are no longer employed or eligible for benefits. You’re eligible to continue your coverage through COBRA for 18 months (or longer, based on state laws) following your employment ending, or until you are covered under another group plan or become eligible for Medicare, whichever occurs first. If selected, COBRA coverage will be retroactive to your termination date, with no lapse in coverage for those benefits covered under COBRA. You will be responsible for 100 percent plus 2 percent administrative fees for the COBRA premium on an after-tax basis during the period of time you wish to be enrolled in COBRA coverage. Please refer to COBRA Rates sheet for this plan year at Your TTEC Benefits or if provided directly by your Human Capital Business Partner or Manager.

Can I stop benefits now?

You cannot change, cancel, or stop deductions for your medical, dental, vision, or flexible spending account(s) prior to your termination without a Qualifying Life Event (QLE). You may, however, make changes to voluntary benefits, except for Pre-Paid Legal, by reaching out to the TTEC Benefits Center at 1.855.722.0340. Additionally, you may stop your 401(k) contributions at any time by contacting T. Rowe Price.

What if I am on a Leave of Absence on my last day of employment?

Your Leave will terminate on the day that your job is eliminated. Your Manager or People & Culture (Human Capital) Business Partner will work with you on arrangements for your final pay and paperwork. If you’re receiving Disability benefits on your last day of employment, your benefits may continue until you are no longer considered disabled or have met your maximum coverage limit, or you are no longer considered eligible under the plan.

What benefits am I eligible for?

You are eligible for plans that are COBRA-eligible, which include medical (FT Employees), dental, vision, and Flexible Spending Accounts, except for the Dependent Care FSA. Please note that you can only enroll in the coverage you had when you terminated from TTEC. For instance, if you had medical and dental, those are the plans you can enroll in for continuation of coverage. You cannot add new coverage.

How is my medical insurance impacted?

When your employment ends, you will have several options for your medical coverage. You can elect COBRA coverage or contact www.eHealthInsurance.com for a quote for a private plan, contact www.healthcare.gov to check for a local Marketplace coverage or contact a local broker in your area. If eligible for Medicaid, you may also contact Benestream at 1.877.223.1432 for assistance in enrolling in Medicaid or other ACA eligible coverage.

Who can I contact for more information for medical claims?

Please contact Quantum Health at 855.497.1226 or TTECCareCoordinators.com if you are on a UMR (Balanced or Choice HSA) plan. Surest plan members should use the Surest app, visit benefits.surest.com, or call 866.683.6440.  Kaiser members should contact Kaiser Permanente at 800.464.4000 or visit kp.org.

Who will I contact for prescription questions?

Please contact Quantum Health at 855.497.1226 or TTECCareCoordinators.com for information regarding your prescription inquiries if you are on a UMR plan. Quantum Health will work with our pharmacy benefit manager, Express Scripts (ESI) to address questions regarding our formulary, network, pricing, and/or connect with you directly with ESI. Surest members should contact 866.683.6440, use the Surest app or contact ESI directly at 866.544.3735 or visit express-scripts.com. Kaiser members should visit kp.org or call 800.464.4000.

How is my dental and vision insurance impacted?

When your employment ends, you have options for your dental and vision coverage. You can elect COBRA or check with a local broker for purchasing a private plan.

Who can I contact for more information?

Please contact Quantum Health at 855.497.1226 or TTECCareCoordinators.com for information regarding your dental and vision coverage questions. Quantum Health will work with Delta Dental of Colorado and/or VSP to address questions or connect you directly with either vendor. You may also contact either carrier directly at: Delta Dental of Colorado 800.610.0210; VSP 800.877.7195.

What about my short- and long-term disability?

If you are currently receiving disability payments, they will continue as long as you are on an approved disability claim.

Who can I contact for more information?

Please contact AbsenceOne at 844.601.4662, AbsenceOne.com/TTEC, or ttec@sedgwick.com for assistance.

What about my Basic Life, Basic Accidental Death and Dismemberment (AD&D)?

Company-provided Basic Life and Basic Accidental Death and Dismemberment (AD&D) insurance, if applicable, will end on your last day of employment.  You do have the option to either port or convert your Life coverage (you may choose one or the other).  A continuation letter/packet will be mailed to you from our Life Insurance administrator, Prudential upon termination for you to complete within 31 days of your termination or within 15 days from the date of your letter/packet.  AD&D may not be ported or converted.  For questions, please contact AbsenceOne at 844.601.4662, AbsenceOne.com/TTEC, or ttec@sedgwick.com for assistance or to connect you to Prudential.

What about my Supplemental Employee, Spouse, and/or Child Life Insurance?

If you elected supplemental life insurance, your coverage will end on your last day of employment.  You have the option to convert your coverage to an individual policy and may request a conversion form from Prudential via AbsenceOne at 844.601.4662, AbsenceOne.com/TTEC, or ttec@sedgwick.com

What about my Group Accident, Critical Illness or Hospital Indemnity Insurance?

Coverage will end on your last day of employment, but you may be eligible for the same accident, critical illness, and/or hospital indemnity insurance coverage at the same rate that was in place while employed. Once Prudential is notified of your termination, if eligible, they’ll send you a packet with information for continuing coverage. Apply for coverage within 30 days of your termination date or 15 days of the date of the letter in the package, whichever is greater.

Will I still have access to Telemedicine?

Telemedicine options will end on the last day of your employment.

What happens to my Flexible Spending Account plans?

Your contributions to these plans will continue through your final pay statement if your employment ends on the last day of the pay period. No deduction will be taken from your final pay if your employment ends prior to the last day of the pay period. Requests for reimbursement for eligible expenses incurred on or prior to your last day of employment can be submitted to PNC Bank within 90 days of termination via participant.pncbenefitplus.com or by using the PNC BeneFit Plus app.  If you need assistance, please contact PNC Bank at 844.356.9993.  Please note that the official transition of 2024 FSA balances, if applicable, remain with Smart-Choice through March 31, 2025, so you may need to visit the Smart-Choice site via Your TTEC Benefits to submit for any 2024 claims, depending on when you exit the company.

How to I manage my Dependent Care FSA?

Continuation coverage is not an option for the Dependent Care FSA. Requests for reimbursement for eligible expenses incurred prior to termination date, up to the amount you have deposited into your account, may be made within 90 days of termination. Submit claims to PNC Bank within 90 days of termination via participant.pncbenefitplus.com or by using the PNC BeneFit Plus app.  If you need assistance, please contact PNC Bank at 844.356.9993.

How will my Health Saving Account be affected after leaving the company?

Your Health Savings Account balance (HSA) is 100 percent owned by you. Any unused amount will be taken with you when you separate from the company. For account balance, questions, or to request a new card, visit participant.pncbenefitplus.com, use the PNC BeneFit Plus app or contact PNC Bank at 844.356.9993.  Please note that if you did not e-Consent to move your funds to PNC Bank, scheduled for March 3, 2025, your HSA remains with Smart-Choice and converts to a retail account.  In this case, you will need to use the Smart-Choice app to manage your account.

What happens to my rolled over Health Reimbursement Account?

Health Reimbursement Accounts and any unused balances will officially be sunset on March 31, 2025.  You have until that date to submit for any claims or expenses incurred on or prior to your last day of employment.  After that date, all balances will be forfeited.  Contact Smart-Choice via Your TTEC Benefits, use the Smart-Choice app, or call 855.722.0340.

What happens to my Lifestyle Spending Account earned via the wellness incentive?

Your wellness incentive points and Lifestyle Spending Account will forfeit upon your separation from the company.

What is COBRA?

COBRA stands for Consolidated Omnibus Budget Reconciliation Act and allows employees who are terminated to continue participating in medical, dental, vision, and health flexible spending account plans for up to 18 months (or longer based on state law) by filling out a COBRA application and paying the COBRA premium.

Will I be eligible for COBRA?

You will be eligible for COBRA when your employment with the company ends if you are currently enrolled in medical, dental, vision, or healthcare flexible spending account. Alight is the company’s COBRA administrator and will send a COBRA packet to you at the most current address in the company’s records. To continue your coverage under COBRA, you will make elections and submit payments to Alight. Please refer to the information packet for COBRA election deadlines. If you have questions regarding the COBRA letter or if you do not receive your information, please contact the TTEC Benefits Center at 855.722.0340 or via Your TTEC Benefits. Make sure you notify the company if you move prior to receiving your packet.

When will I receive my COBRA packet?

COBRA packets are not immediately generated at the time of termination. Termination files are sent to Alight weekly on Monday and Thursday and they initiate and mail packets within 7- 10 days after receiving and processing the termination file. Please allow time for this process to take place. You will have 60 days from date of termination to elect COBRA. Coverage is retroactive to your termination date, with no lapse in coverage for those benefits covered under COBRA.

How do I get more information on COBRA?

The company has up to 30 days to notify Alight of your coverage ending. The COBRA packet will contain all the necessary forms, current rates and COBRA information that you will need to continue your medical, dental, vision and/or flexible savings account. If you have questions, please contact Alight at 855.722.0340 or visit Your TTEC Benefits. You will continue to have access to Your TTEC Benefits for the duration of your COBRA enrollment period, and thereafter, if you elect COBRA. If you do not, then your access to Your TTEC Benefits will cease once your COBRA enrollment period ends.

Where can I see COBRA rates?

COBRA rates may be provided to you by Your People & Culture (Human Capital) Business Partner when you terminate. You may also access them at Your TTEC Benefits.

Will I receive a payout of my PTO and wellness balances on my final paycheck?

PTO balances will only be paid out if you live in a state that has a mandatory payout requirement. Wellness balances are not paid upon termination regardless of your resident state.

Will I have 401(k) deductions taken from my final paycheck?

Contributions to your 401(k) will be deducted from your regular earnings on your final paycheck, although deductions will not be taken from severance or paid time off (PTO) payouts, if applicable.

Can I change or stop my 401(k) contribution percentage before my final pay check?

T. Rowe Price provides the company with weekly updates of all contribution changes. To change your 401(k) contribution amount, you must request the change directly with T. Rowe Price at least 10 days prior to the pay date you want the change to be effective.

What will happen to my 401(k) loan after my employment ends?

If you currently have an outstanding loan from your 401(k) account, you may continue to pay your loan payments directly with T. Rowe Price or you may pay off your loan balance in full. If no payment is received within 90 days your loan will be considered a taxable distribution and may be subject to an early distribution penalty. To obtain your outstanding loan balance or to set up a payment, please contact T. Rowe Price.

Am I eligible for a 401(k) match contribution after my last day of employment?

The company provides a discretionary match on a quarterly basis, which has typically been $0.50 on the dollar up to a 6 percent contribution rate. To be eligible, you must have completed six months of service and be employed on the last day of the quarter.

Do I keep the employer match contributions deposited into my 401(k) after I leave the company?

Even if you leave your job, the vested balance in your account is always yours.

How soon will I be able to take a distribution from my 401(k) account after I am no longer an employee?

Please allow for 30 days following your last day of employment to insure your account is updated with your final contribution and termination date. If you’re eligible for a future employer match contribution, you may consider waiting for this to be deposited as there is a fee for each distribution check processed. Before you request a cash withdrawal, you should consider the tax consequences and may want to check with a tax advisor or accountant. Generally, all withdrawals that are eligible for rollover are subject to a 20 percent mandatory federal withholding and in addition, you may be subject to a 10 percent early withdrawal penalty if the withdrawal is made before the date you reach age 59 ½.

Is there a fee to take a distribution from my 401(k) balances?

There is a fee of $25 for each distribution processed from your 401(k) balance. This fee applies to distributions taken as a cash withdrawal as well as distributions that are rolled into another qualified plan or IRA.

Can I leave my 401(k)-account balance in the Plan after I leave the company?

If your account balance is greater than $7,000, you may leave your account under the Plan. For those who have an account balance under $7,000, T. Rowe Price will give you 60 days following their notice to determine what you want to do with your account. You can roll the money into a Rollover IRA to maintain a tax-deferred status or you may also withdraw your contributions (which may result in a 10 percent tax penalty if made before age 59 ½). If T. Rowe Price does not hear back from you following the 60-day notice period, your account balance will be rolled over to an IRA.

Once I am no longer an employee, how to I update my mailing address on my 401(k) account?

If you move in the same year of your last day of employment, please update your new address by submitting and ASK Now >> HXconnect ticket at https://formeremployee.ttec.com. If your mailing address changes after December 31 of the year you left the company, you may update your address directly with T. Rowe Price.

Who do I contact for more information about my 401(k) account after my employment ends?

You may contact T. Rowe Price by accessing your account online at https://rps.troweprice.com or you may call the customer service team at 1.800.922.9945.

Can I still use the Employee Assistance Program (EAP)?

Yes, you may continue to use the Employee Assistance Program for an additional 18 months after your employment ends or until you become eligible for another group plan, whichever happens first.

Who can I contact for more information?

How can I access my electronic pay statement and W2s?

You will be able to view pay statements prior to and after your termination date through ADP’s iPay at: https://ipay.adp.com. For access to this site, you will need to register at https://ipay.adp.com. Use code TTH1-IPAY2. You are also able to access W2s from this system.

How and when will I receive my last paycheck from TTEC?

You will receive your last paycheck in accordance with applicable state law, and no later than the next regularly scheduled pay date, after your separation from TTEC. If you’ve already elected to receive all regular paychecks via direct deposit, you will receive your final paycheck via direct deposit. Paid time off accruals are not paid out at termination as per policy unless otherwise required by state law.

What deductions will be taken out of my final check?

The normal deductions including taxes, Social Security, Medicare, any garnishments, court ordered payments, and any other deductions required by law or authorized by you will be taken out of your final check. Benefit premiums will not be collected unless your termination occurs on the last day of a pay period.

What do I do if there is a discrepancy on my check?

You must notify your former supervisor or manager of the discrepancy. All discrepancies will be handled on a case-by-case basis as necessary and paid no later than the next regular pay cycle from the point of discovery. If you are unable to reach your former supervisor, you can contact ASK Now via the former employee portal at https://formeremployee.ttec.com.

What if I move before I receive my W-2?

. If you move within the same state before getting your W-2 in the mail, you must update your address in Oracle. Please update your address via the former employee portal at https://formeremployee.ttec.com.

What if I have expense reports that have not been submitted?

If you haven’t submitted your expense reports by the time you leave TTEC, you must submit them electronically through I-Expenses in Oracle. To access Oracle from another computer, please visit https://erp.ttec.com. You will only have access to I-Expenses 45 days from the date of your leaving TTEC.

What is a health insurance “marketplace?”

The marketplace (or “exchange”) is an online portal that allows you to shop and compare health plans outside of the company’s employee plans. It can help you to explore all available options. With one application, you can:

Marketplace representatives will be your primary resource for determining your eligibility for your state’s Medicaid benefits. As a result of Health Care Reform, some states have expanded Eligibility for Medicaid.

If I want to get health insurance through my state’s marketplace, what’s the process?

Visit your state’s marketplace for plans that will provide benefit coverage for the current plan year. Start at the www.healthcare.gov website to find the link to your state’s marketplace information.

What happens to my wellness incentive when I leave TTEC?

Your wellness incentive will be forfeited upon termination.