English speaking - Senior Customer Service Representative – Nights

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a CSenior Customer Service Representative - English speaking - Nights – supporting Volkswagen (VWG)working in our Cairo location, you’ll be a part of creating and delivering amazing customer experiences for Volkswagen's business customers while you also #ExperienceTTEC, an award-winning employment experience and company culture.  You’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing
Do you have a passion for helping others? In this role, you’ll support retailers for Volkswagen, the leading multi-branded motor manufacturer. Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  You’ll receive inbound contacts across multiple channels from retailers across our client’s brands. You’ll make outbound contacts where required and work with third parties in resolving retailer questions and business process related cases. You’ll build effective and efficient working relationships with key client contacts within relevant networks and with external and internal third parties. 

During a Typical Day, You’ll

• Providing customer service to VW dealerships and retailers 

• Be a VW brand advocate  

• Liaise with other suppliers such vehicle logistics companies, port authorities, IT support desk, and external fulfilment operations 

• Keep up to date with products, pricing, marketing, business developments and procedures 

• Highlight issues, trends, or areas of opportunity for improvement of services 

What You Bring to the Role

• Experience supporting business processes, client handling skills within an automotive retail environment or with a strong interest or working knowledge of cars / commercial vehicles and the supporting retailer service Networks 

• Client focused and resolution-oriented mindset 

• Strong written communication skills 

• Ability to demonstrate negotiation, conflict management and empathy skills 

• Computer savvy 

What You Can Expect 

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Base wage plus performance bonus opportunities

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
  Visit https://mybenefits.ttec.com for more information.

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.