Shared Services Specialist

At Percepta, we bring first-class service across each market we support. As a Shared Services Specialist,you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing…

The Shared Services Specialist supports day-to-day human resources (HR) operations and special projects.This position will be responsible for providing HR and administrative support, including HR processes with data entry directly into the human resources information system (HRIS), on-boarding, general HR inquiries, and HRIS special projects.This role will support key HR processes across hiring, onboarding, and offboarding, including document preparation and consistent process execution.

During a Typical Day, You’ll

• •Managing HR transactions and processes efficiently
• •Ensure new hire paperwork is complete and accurate – maintain accurate employee records
• •Ensure accurate and timely data entry, updating, and maintenance of employee data in HR systems (Oracle EBS) adhering to all applicable regulations and staying informed on HR legislation
• •Provide support for HR inquiries from employees and other stakeholders
• •Ensuring compliance with HR Policies and procedures
• •Participating in continuous improvement initiatives for HR processes, programs and/or policy/procedures documentation
• •Collaborate with internal and global partners to support payroll, recruiting and benefit processes. Track and maintain up-to-date information on employee changes as well as to resolve manager and employee questions within a defined timeline
• •Assists with any HR compliance audits as required
• •Conduct New Hire Orientation

What You Bring to the Role…

Education

Experience

Skills

About Percepta 

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.