Senior Trainer

What You Will Do

The Global Leadership Senior Trainer plays a pivotal role in the facilitation and implementation of global leadership development programs, including the TTEC Leadership Institute (TLI), BUILD, and other strategic initiatives. This role is responsible for delivering high-impact learning experiences across regions, supporting program rollout, and continuously evolving facilitation practices to meet the needs of diverse leadership audiences.

You will report to the Manager, Global Leadership Development and collaborate closely with cross-functional teams to ensure alignment with business goals and learner needs.

• Facilitation & Delivery
  • Deliver leadership and behavioral development programs across global regions using varied facilitation styles tailored to participant levels and learning needs.
  • Create inclusive, safe spaces for meaningful dialogue, reflection, and peer learning in both virtual and in-person formats.
  • Adapt facilitation approach to suit different leadership levels and cultural contexts.
• Program Implementation & Support
  • Partner with leadership development teams to coordinate and support the rollout of global initiatives.
  • Ensure smooth delivery and learner engagement across geographies and formats.
• Feedback & Continuous Improvement
  • Actively contribute ideas to improve course content, delivery methods, and learning strategies.
  • Stay current with emerging trends in leadership development and adult learning.
• Innovation & Strategy
  • Experiment with new facilitation techniques and technologies to enhance learner experience.
  • Promote continuous improvement and innovation in leadership development practices.

  • Collaborate with stakeholders to evolve the global learning strategy. 

What you Bring to the Role:

• Minimum of 2 years’ experience delivering adult learning programs, with a focus on leadership and behavioral development.
• Proven ability to facilitate both virtual and in-person sessions across diverse audiences and geographies.
• Skilled in adapting facilitation styles to suit different leadership levels, learning contexts, and cultural nuances.
• Strong understanding of adult learning principles, leadership development practices, and behavioral science frameworks.
• Customer- and employee-focused mindset, with a solid understanding of call center operations and frontline leadership challenges.
• Proficiency in using learning platforms and virtual facilitation tools (e.g., LMS, MS Teams).
• Working knowledge of database applications such as MS Office, Oracle, UKG Pro, MS Teams
• Curious, open to feedback, and committed to continuous learning and innovation in leadership development.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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