Vice President, Global Human Resources

Provide strategic leadership and direction on the overall model, structure, and capabilities of the human resources teams focusing on Percepta’s core values of Proactive, Culture of Service, Respect, and Teamwork.

Develop and implement an HC plan that aligns with the overall mission, strategy, values, and culture of the organization, resulting in innovative, best practices and policies that will serve the full range of Percepta’s employee population enabling a high-performing, success-oriented, accountable, transparent, and collaborative talent base.

Gain an understanding of the organization and participate fully in the company’s talent strategy. Act as a strategic partner to the business providing insightful, innovative thinking and problem-solving on critical HC issues.

Optimize the HC function/team, modernizing and refining key processes and activities aligned to the achievement of the company’s strategic objectives.

Provide HC guidance on special projects, HC analytics & reporting, talent reviews, training, change management, organizational design, and DE&I initiatives and matters.

Strong view on talent as it relates to complex issues that vary across hourly and professional staff and ability to articulate and champion those views.

Develop a talent strategy to address the needs of the frontline customer-facing staff and the professional staff of Percepta.

Champion the company’s shift toward a more dynamic, flexible, and diverse talent model to include Big Gig, contract, and future-proof approaches to the talent that accounts for a modern workforce.

Partner with key business leaders and stakeholders to develop comprehensive workforce plans that anticipate staffing needs in support of identified business strategies.

Oversee the execution of our annual performance review and merit processes in adherence with our corporate program.

Foster a culture of accountability, trust, recognition, and results among staff at all levels consistent with the short and long-term objectives of the organization driving adherence to the company’s corporate values.

Proactively manage resource allocation and maintain a competitive approach to recruiting with the objective of assimilating high-potential talent throughout the world. Advise on people programs and processes to enhance talent attraction, retention, development, and succession. Partner with Finance in overseeing departmental budget and headcount.

Develop comprehensive approaches to employee development, retention, and onboarding by refining or creating compensation and benefits, career paths and employee development, succession planning, and learning opportunities as appropriate to the needs of the business.

Oversee compensation practices and philosophy to ensure salary benchmarking and surveys are handled on a regular basis.

Oversee the execution of our annual performance review and merit processes in adherence with our corporate program.

Respond to the HC demands of a global, highly matrixed organization with geographically distributed delivery centers, and assist in articulating global HC policy at the country and regional levels.

Ensure branding and communications are relevant, up-to-date, and align with the corporate and human resource goals and objectives.

Assist with opening new geographies for expansion for Percepta.

Performance Management, Talent Acquisition, Learning & Development, Engagement, Benefits, Rewards, Visa and Immigration, Policy, and Compliance.

Guide the HC team in supporting HR functions talent management, compensation, human resources policies and procedures, employee relations, organizational development, payroll, HRIS, branding, and communications.

Partner with IT on HRIS and related systems, protocols, capabilities, and upgrades.

Interact with vendors and external partners to create and maintain relationships and negotiate contracts.

Partner with Legal to ensure compliance and mitigate organizational risks.

A demonstrated and charismatic people leader to role model Percepta’s core values and culture focusing on diversity and consistently demonstrating personal leadership in these areas.

Foster a culture of accountability, trust, recognition, and results among staff at all levels consistent with the short and long-term objectives of the organization driving adherence to the company’s corporate values.

Develop relationships with the employees of Percepta and become someone who is sought for advice and counsel on HC, cultural, and organizational issues. Facilitate integration of diverse workgroups, cultures, and newly acquired assets.

Provide effective leadership, coaching, and development guiding leadership learning and development through the organizational development team.

Coach and mentor HC teams to execute the company’s business strategy and financial targets as well as to deliver an employee experience that optimizes employee attraction and retention.

Counsel, coach, and guide managers and staff in addressing concerns and complaints to assure fair and equitable treatment while ensuring compliance with local labor regulations and practices.

Mediate employee relations and performance issues and provide counsel to fellow managers on appropriate methods of performance management.

Maintain knowledge of domestic and relevant global HR policies, programs, laws, and issues, and serve as an advisor to business leaders as needed.

Embrace engaging and frequent interactions with our people including travel to global locations.

Bachelor’s degree required. Advanced degree or MBA preferred. Certifications in HC a plus (SPHC, GPHR, etc.).

15+ years of relevant HC, industry, and business experience is ideal.

At least 10+ years of progressive and HCBP leadership experience at scale, with 8+ years leading an HC function.

Experience managing people and teams of various sizes in dispersed locations, preferably in global regions of the Americas, EMEA, and APAC demonstrating a strong cultural awareness.

Customer Care and Customer Experience (CX) experience are desired.

HC-related experience in opening new markets (geographies).

Solid knowledge of all facets of HC with specialized expertise in strategy, recruiting, performance management, compensation, and benefits. Broad and deep experience as an HC Business Partner supporting executives or senior leadership.

General business and financial acumen with the ability to develop and utilize HC data and metrics as they relate to and impact business topics in finance, legal, IT, payroll, benefits, and administration.

Excellent communication skills - written, verbal, and interpersonal - and an ability to tailor communication style to diverse audiences globally.

Demonstrated capability in adapting and innovating HC practices and solutions and right-sizing them to the needs of a fluid, fast-paced, entrepreneurial organization.

Results-driven, agile, change agent with the commitment and confidence to assume a leadership role in an evolving complex environment.

Drive initiatives with limited resources and possess a “lead from the front” attitude to achieve desired results.

Unquestionable personal integrity, fairness, and credibility are necessary to gain the trust and commitment of individuals at all levels of the organization.

Demonstrated success at cultivating strong relationships with internal and external stakeholders and creating partnerships at all levels within the organization to achieve results.

An empathetic and engaging individual listens well and is responsive, solutions-focused, and results-oriented.

Passionate about the mission of Percepta, enthused by the challenges confronting the organization, and dedicated to achieving its goal.

Experience leading larger frontline customer-facing hourly staff.

Global travel as required (up to 25%).