Executive Director, Cyber Defense Leader

Your potential has a place here with TTEC’s award-winning employment experience. As a Executive Director, Cyber Defense Leader working hybrid in Denver, CO, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll Be Doing

You will lead and oversee the organization’s Security Operations Center (SOC) and Cyber Incident Response Team (CIRT), driving continuous improvement in security monitoring, threat detection, and rapid incident handling. Acting as the CSO’s delegate, you’ll provide coverage during absences, manage high-stakes escalations, and contribute to strategic security decisions.

During a Typical Day, You’ll

• Direct and manage the 24×7 SOC, ensuring effective staffing, training, and operational efficiency.
• Oversee security monitoring and response for enterprise and client environments, including US Public Sector and Commercial.
• Ensure continuous monitoring of cloud infrastructure (AWS, Azure, GCP) and optimize security tools (SIEM, EDR, Email Hygiene, Threat Intelligence).
• Define, track, and report on KPIs for threat detection, analysis, and response.
• Lead the incident lifecycle from triage and containment through eradication, recovery, and post-mortem analysis.
• Maintain and update incident response procedures based on lessons learned and tabletop exercises.
• Verify security controls are implemented and functioning as designed.
• Collaborate with Legal, Operational, and other security teams during investigations.
• Act as the alternate escalation point for critical security issues, making decisions to ensure business continuity.
• Represent the CSO in internal and external meetings with business leaders, partners, and regulators.
• Serve as a decision-maker on the Security Review Board, approving exemptions, architecture designs, and risk acceptance.
• Assist in developing security strategy, architecture roadmap, and annual budget planning.

What You Bring to the Role

• 10+ years of progressive technology experience, including 5+ years in a security leadership role.
• Bachelor’s degree in computer science, IT, or related field.
• Relevant certifications such as CISSP, CISM, GCIH, or advanced GIAC certifications.
• Exceptional executive presence and communication skills; ability to make critical decisions under pressure.
• Proven ability to translate complex technical risks into clear, business-focused language for senior leadership.

What You Can Expect

·         An annual incentive program  

·         Medical, dental, and vision 

·         Tax-advantaged healthcare accounts 

·         Financial and income protection benefits 

·         Paid time off (PTO) and wellness time off 

·         Tuition reimbursement and access to thousands of free online courses 

Visit TTEC Benefits for U.S. Employees | TTEC  for more information. 

The anticipated range is $180,000-$200,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. 

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.