Desktop Support Associate Technician

Your potential has a place here with TTEC’s award-winning employment experience.As a Desktop Support Associate Technician working onsite in Ahmedabad, India, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in INDIA says it all!

What You’ll Do - 
The following list of activities describes the common tasks that make up the Scope of Work for the Desktop support. During any given time, there may be frequent activities and less frequent activities. TTEC is a dynamic environment and thus cannot determine the mix of activities, but TTEC team will work with the vendor to ensure that we make best use of the resources supplied whilst ensuring a manageable workload balance

You'll report to Manager.

During a Typical Day, You’ll

▪ Image and Configure Windows desktops, notebooks, printers, applications, and PC peripherals

▪ Perform end-end Windows 10 user migration including user profiles, software inventory, apps testing, software packaging, etc.

▪ Troubleshoot and resolve any hardware, operating system, software, and application problems relating to desktops, notebooks, printers, and PC.

▪ Perform desktop patch update according to TTEC standard processes

▪ When required, assist with Site migration activities – dismantle, pack, move equipment from the old TTEC site to the new site – unpack, setup the equipment.

▪ Maintain IT asset inventory – including deployed, stock-on-hand for Hardware and Peripherals

▪ Provide end user support for hardware, software, tools/applications, etc., in all modes – on-site, over the phone and/or remote management

▪ Work with the Logistics and Operations team for shipping desktop/equipment to the users and for return of equipment

▪ Prepare and maintain documentation as required by the TTEC IT management

What You Bring to the Role

▪ Good communication skills, ability to efficiently coordinate and troubleshoot IT issues with

remote IT teams/Client IT teams. Can converse in English over calls and emails.

▪ Active Directory third level support experience required

▪ Degree or other relevant technical qualification

▪ Around 2-3 years of experience in Desktop support

▪ Able to Install & deploy Windows11/Auto pilot for laptops, workstations, and desktops

▪ Experience with standard desktop imaging and packaging

▪ Strong in email communication and tech support skills

▪ Ability to work under pressure during project execution phase

▪ Hands-on experience on Win11, Active Directory, Microsoft applications, VPN technologies, etc.

▪ Basic network troubleshooting skills, understanding of networking; rack mounting/unmounting

of switches, servers, etc., and cable management, etc.

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite

Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.