Seasonal Licensed Sales Coach

Your potential has a place here with TTEC’s award-winning employment experience. As a Lead Inbound Sales Representative working remotely in the USA, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the USA says it all!

What You’ll be Doing 
Are you results focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you’ll work effectively to service and upsell client products to existing customers. Focused on educating the customer on their current product(s), you’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Bring your passion and experience in negotiation to close a sale, handle objections and rebuttals during role plays and customer interactions
• Effectively handle calls from existing customers while identifying and handling all sale opportunities start to close
• Comfort escalated or complex calls and work to resolve customer issues
• Lead by example and work with your team to contribute to the overall success of your client program

What You Bring to the Role

• 3+ years of sales experience (closing and negotiation experience)
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations as you take escalated or complex calls
• 6 months or more of customer services experience with a client solution-oriented mindset to ensure happy customers
• High school diploma or equivalent
• Computer experience
• For at home roles – keep High speed internet (> 15mbps)
• Active Health Resident License

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

The anticipated range is $18-$20 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Sales Service Delivery Manager. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC 
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.