Senior Network Engineer/Administrator

At Percepta, we bring first-class service across each market we support. As aSenior Network Engineerworking remotely in the Melbourne/Orlando area, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You’ll Be Doing 
Responsible for supporting, monitoring, upgrading and maintaining Percepta’s network infrastructure and related documentation and policies.Provides guidance on installation of new/upgraded equipment for LANs, WANs, Internet and intranet systems and network segments.Provide day to day support of Firewall, LAN/WAN and Network Security systems.Works with systems administrators and support teams to ensure ongoing operations of voice, server and desktop systems, along with associated voice network systems and mobile devices.

During a Typical Day, You’ll

General Support

·Provide quality support in a timely manner (on call response within 15 minutes)

·Provide Tier III support outside normal business hours as required to support the network

·Provide support for the installation and/or upgrades of new hardware and software to the Percepta and client environment, including but not limited to servers, computers, laptops and printers

·Stay abreast of the latest security vulnerabilities, design, security standards, implement and monitor for compliance

·Monitor, resolve and close trouble tickets

Administration

·Provide daily inspection of network hardware, circuits, and review related performance

·Monitor, document, and manage network system backups

·Evaluate, recommend and implement network hardware deployments and renewals

·Works closely with Percepta Support Center and other Support teams

Network Support

·Establishes network specifications by conferring with users; analyzing workflow, access, information and security requirements; designing router administration, including interface configuration and routing protocols

·Establishes network by evaluating network performance issues including availability, utilization, throughput and latency; planning and executing the selection, installation and configuration and testing of equipment; defining network policies and procedures; establishing connections and firewalls

·Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor

·Secures network by developing network access, monitoring, control and evaluation; maintaining documentation

·Prepares users by designing and conducting training programs; providing reference topology diagrams and support

·Upgrades network by conferring with vendors; developing, testing, evaluating and installing enhancements

·Assists with budgeting by submitting information for budgets; monitoring expenses

·Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

·Protects organization's value by keeping information confidential

·Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Work Environment

• Maintain a positive work environment that fosters team performance
• Support and contribute to open communication flow inside and outside the operations enablement team
• Must be able to complete projects and tasks independently with limited direct supervision
• Strong work ethic, initiative and drive are essential
• Ability to comfortably interface with all levels of management up to and including the CEO daily

Miscellaneous

• Work on activities and/or projects as requested by manager or Administrators

What You Bring to the Role 

Education

·BS degree in Networking/Information Systems and 3 years of experience

·Four years relevant experience may be substituted for degree

Experience

·Four years’ in-depth experience in modern enterprise LAN/WAN systems

·Two years’ experience in Network security

·Experience with VPN and Internet Proxy systems

·Experience with Virtualized networking (ACI, VMware Distributed Switching, or NSX)

·Familiar with mixed network support of Windows and Linux/Unix based operating systems(

·Expert knowledge of DHCP, DNS and TCP/IP and the OSI Model

·In depth knowledge of BGP, OSPF and EIGRP

·CCNA certified or equivalent work experience

·Strong organizational, communications, and problem resolution skills

·Personal computing experience, including Microsoft Office

What You Can Expect 

·Competitive Salary with Incentives

·Health/Dental/Vision/Life Insurance

·Flexible Spending Account (FSA) and Health Savings Account (HSA)

·401(k) with company match

·Vacation/Sick Time and Paid Holidays

·Tuition Reimbursement

·Employee Assistance Program

·Employee Discount Program

·Training and Development Programs (Percepta College)

·Employee Rewards Program (Perci Perks)

A Bit More About Your Role 
Percepta provides the equipment for this position.

About Percepta 

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.