Senior Auditor, Internal Audit

Job Summary:

We are seeking a highly skilled and motivated Senior Auditor with strong expertise in IT General Controls (ITGC) and Operational Audits. The role will be responsible for leading and executing audits that evaluate the adequacy, effectiveness, and efficiency of internal controls, systems, and business processes across IT and operational domains.

Key Responsibilities:

ITGC Audit:

· Perform audits of IT general controls including access management, change management, backup and recovery, and logical/physical security.

· Evaluate IT systems and processes in accordance with COBIT, NIST, ISO 27001, and other frameworks.

· Conduct audits of ERP systems (e.g. Oracle) and applications supporting key business processes.

· Identify risks, control deficiencies, and provide recommendations for improvement.

· Collaborate with IT and business teams to ensure remediation plans are tracked and closed.

Operational Audit:

· Plan, execute, and report on operational audits across functions (Finance, HR, Procurement, etc.).

· Identify process inefficiencies, control gaps, and risks impacting business objectives.

· Provide value-added recommendations to enhance process performance and governance.

· Lead or participate in special projects and investigations as needed.

General Responsibilities:

· Develop audit programs, test procedures, and prepare detailed working papers.

· Prepare and present clear and concise audit reports to stakeholders.

· Assist in the annual risk assessment and audit planning process.

· Guide and mentor junior auditors in audit methodology and execution.

· Maintain up-to-date knowledge of audit trends, regulatory changes, and best practices.

Requirements:

Education & Certifications:

· Bachelor’s degree in information systems, Computer Science, Accounting, or related field.

· Professional certifications preferred: CISA, CIA, CPA, or ISO 27001 LA.

Experience:

· 4–6 years of relevant audit experience in ITGC and operational audit.

· Experience in Big 4 or large internal audit teams is a plus.

· Strong understanding of internal controls, risk management, and audit standards.

Skills:

· In-depth knowledge of IT environments, cloud computing, cybersecurity controls.

· Strong analytical, problem-solving, and project management skills.

· Excellent communication (written and verbal) and interpersonal skills.

· Ability to work independently and manage multiple audits simultaneously.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.