Sales Representative (Automotive Internet Sales)

At Percepta, we bring first-class service across each market we support. As a Sales Representative (Automotive Internet Sales) working on-site at our Rio Salado Parkway location in Tempe, AZ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Sales Representative builds and maintains trust as a skilled expert, providing comprehensive support to customers and prospective buyers through the purchasing process. This role works to simplify the process by educating customers at varying stages of the car-buying process. This includes responding to questions, resolving issues, including answering questions on underwriting procedures. This role will require the Guide to reach out to prospective customers using leads via SMS, phone, chat, and email. The Sales Guide has a key role in mitigating risk and safeguarding customer information and ensuring the customer is set up successfully in their loan.

During a Typical Day, You’ll

• Provide an exceptional customer experience in every interaction.
• Own the buying experience from beginning to end.
• Assist the customer with vehicle selection, explaining the financing terms, and guiding them through the verification process.
• Use the provided leads to convert into sales opportunities.
• Manage the underwriting process with the customer by reviewing and ensuring all required documentation is gathered and submitted for financing determination.
• Be responsible for resolving customer issues, including issues with their account, underwriting, or additional requirements needed for their loan application.
• Utilize the client software tools, as well as external tools such as consumer credit bureaus and other internet sources, to assist in the underwriting process.
• Collaborate with internal teams and/or departments to resolve issues.
• Be responsible for documenting customer inquiries and the underwriting process.
• Identify and present out-of-the-box ideas and process improvement changes, and enhancements to other team members and leaders that will ensure this program is second to none.

What You Bring to the Role

• High School Diploma (required); Associate or Bachelor's degree preferred
• 2 years of experience in a Sales Contact Center, hospitality industry, financial industry, or any combination thereof.
• Ability to achieve targets and close sales leads.
• Knowledge of the automotive industry is a plus.
• Car sales experience is a plus. Online purchasing (e-commerce) knowledge is a plus
• High level of trust and integrity
• Passion and experience in negotiation to close a sale
• Ability to handle objections and rebuttals while quickly adjusting to customer concerns
• Strong verbal and written communication skills
• Detailed listening skills
• Strong customer service, interpersonal, and relationship-building skills
• Time management and the ability to prioritize projects and customer needs
• Conflict resolution skills – listen to the customer
• Exercise good service and business judgment with the end goal of customer satisfaction
• Excellent English language, oral and written, with grammatical knowledge and etiquette
• Ability to sway the opinion of others through verbal and/or written correspondence
• Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation
• Use of technology for product resourcing to resolve customer issues
• Typing Skills (minimum 30wpm)
• Knowledgeable in MS Office, Email, Texting, and Chat
• Ability to work through multiple computer screens
• Ability to reach specified goals as set forth and meet Performance Expectations
• Ability to work calmly under pressure
• Displays professionalism in demeanor, language, and appearance

What You Can Expect

• Starting hourly rate of $19.50 per hour (bonus and incentives during operations, based on the cars sold, will be discussed during the interview process)
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs
• Employee Rewards Program

A Bit More About Your Role

• Hours of operation: Monday to Friday 7:00 am - 6:00 pm MST, Saturday and Sunday 7:00 am - 4:00 pm, MUST be flexible to any 8-hour shift/5 days per week, for 40 hours per week.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect: 

• Culture of Service – to be treated like you are the customer from day one
• Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions
• Respect – a team that is accountable, dependable, and gives you their full attention
• Proactive – surround yourself with solution-oriented people who strive to improve themselves, others, and the organization 
• Career Growth – lots of learning opportunities for aspiring minds
• Diversity – be a part of our growing, diverse, and community-minded organization that is all about having fun!
• Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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