Temporary Team Lead, Human Capital Services

Your potential has a place here with TTEC’s award-winning employment experience. As a Temporary Team Lead, Human Capital Services working hybrid as needed by the business in Novaliches, Quezon City, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll be Doing
Do you have a passion for mentoring and coaching? Looking for an opportunity where you can impact people’s lives through your leadership efforts?  In this role, you’ll be responsible for a team’s performance, development and strategic day-to-day human capital tasks to meet and continuously improve both TTEC and HCSS metrics for ticket management, chat and phone time. This includes focusing on team performance providing motivation and support to enhance engagement and success in attaining targets and goals. Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques, monitoring SLA via ticket management and resolution, team meetings, and one-on-ones.

You'll report to Senior Team Lead, Human Capital Services. You'll contribute to the success of the business with your mentoring skills to achieve and exceed goals.

During a Typical Day, You’ll

• Perform advanced level of reporting work requiring professional competency at a Management level
• Lead staff in accordance with policies and procedures of TTEC
• Responsible to meet the team productivity, SLA, quality goals, timely WHY resolutions and NPS
• Communicate with other Team Leads and reports daily to the ELC Manager
• May have additional project and/or initiative work where benefits extend beyond the immediate team

What You’ll Bring to the Role

• Knowledge in multiple HR disciplines across different geographies (compensation and benefits, employee relationship, legal, etc.)
• Knowledge of Operations SOP
• Proficient in MS Office
• At least a year of HR experience, in an SME or Team Lead role

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid