Senior Trainer

Senior Trainer

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Trainer – Learning and Development working On-Site in Bogotá, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work® certification in Colombia says it all!

What You’ll be Doing

Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? You'll support and engage new hires and employees in a training environment. You'll make sure each employee is set up for success in their journey by registering associates for their classes and delivering high-quality training.

You'll report to the Manager, Learning & Development. You'll contribute to the success of the business learners through facilitating training programs.

During a Typical Day, You’ll

• Learn about our goals, timeframes, and requirements associated with each training goal and class
• Meet training goals
• Understand and improve the main success metrics associated with training goals
• Deliver excellent employee experiences
• Consolidate all necessary data to deliver training in a timely and accurate manner following client requirements and company standards

What You Bring to the Role

• 1-year minimum experience managing training or adult learning programs
• Nurture an inclusive learning environment
• Coaching, reporting, and analysis skills
• Customer and employee-focused mindset
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg
• Call center experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/ for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-OnSite