Human Capital Services Specialist

Human Capital Services Specialist – Payroll – Cairo Egypt

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Human Capital Services Specialist, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

We are seeking a detailed process-oriented Human Capital Services Specialist to join our People & Culture Global Services (P&C GS) organization, supporting the EMEA region based in Cairo Egypt. The ideal candidate will provide essential administrative support to ensure efficient and accurate handling of People & Culture (P&C) processes. You’ll play a key role in maintaining employee records, processing HR transactions, supporting payroll and benefits functions, all while upholding the highest standards of integrity, confidentiality, and professionalism.

During a Typical Day, You’ll

•    Maintain accurate employee data in Oracle, ensuring all changes (new hires, transfers, promotions, terminations, etc.) are processed on time and aligned with payroll deadlines.
•    Prepare and validate payroll input files by collecting, reviewing, and reconciling data such as salary changes, incentives, and other earnings or deductions.
•    Conduct audits and cross-checks to ensure data integrity and compliance with internal controls and country-specific requirements across EMEA.
•    Collaborate with Payroll, Benefits, and other cross-functional teams to resolve discrepancies and ensure timely processing of payments.
•    Support benefits administration tasks and manage employee reimbursements, leave requests, and return-to-work documentation.
•    Generate and distribute regular and ad hoc reports, providing accurate data used for payroll and other P&C processes.
•    Adhere to established global SOPs, SLAs, and performance metrics, contributing to a consistent and efficient shared services experience.

What You Bring to the Role

•    Proven ability to handle sensitive payroll and employee data with a high level of integrity, accuracy, and confidentiality.
•    Advanced English communication skills—both written and spoken; additional EMEA language(s) are a plus.
•    Strong analytical and critical thinking skills, with experience validating large data sets of information.
•    Proficiency in Excel (e.g., pivot tables, lookups, and formulas) and comfort working with HR systems such as Oracle.
•    Excellent organizational skills with the ability to meet tight deadlines and manage multiple priorities in a fast-paced environment.
•    Thrives in a dynamic setting, maintaining accuracy and composure under pressure while meeting key deliverables.
•    Team-oriented with a collaborative mindset, able to partner effectively with colleagues across P&C GS, P&C, Payroll, Benefits, and other global functions.
•    Customer-focused attitude and eagerness to support a global team across diverse geographies.
•    Availability to work full-time and flexibility to align with EMEA time zones when needed.

What You Can Expect

•    Supportive of your career and professional development
•    An inclusive culture and community minded organization where giving back is encouraged
•    A global team of curious lifelong learners guided by our company values

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.