Director, Human Capital

Your potential has a place here with TTEC’s award-winning employment experience.  As a Human Capital Director working hybrid as needed by the business in The Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You’ll Do 
Looking for an opportunity to lead the people strategy for an employee-focused organization? Bring your extensive Human Resources /People and culture business partnership experience to lead our team across this region. In this role, you’ll have the opportunity to transform People and culture in The Philippines.

You’ll be responsible for the effective execution of TTEC’s People and culture Strategy. You’ll work with regional/country service delivery leadership to have a direct financial impact by optimizing employee-related margins for each site. We’re looking for you to ensure that all sites have a performance-driven culture and are utilizing positive reinforcement techniques. You’ll also collaborate with client leadership and site management to effectively execute on our people and culture vision and strategies to create a great place to work.

During a Typical Day, You’ll

• Assist with the development of the annual global people and culture strategic plan. Work with the People and culture teams to develop strategies to optimize employee engagement and drive business results at each site. Ensures site compliance with all policies and procedures.
• Ensure client and site leadership are effectively executing TTEC's people and culture strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities. Ensures that service delivery leadership and site management are effectively using People and culture Systems to maximize site and client profitability.
• Work with project/program leadership teams to ensure effective usage of people and culture resources for each site.
• Lead all program launches and effectively integrates with the people and culture delivery team.
• Work with the business development team to help grow the region and ensure TTEC's people and culture strategies are properly represented in all proposals. And oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies.
• Work with global best practices and teams on employment brand, representing the Philippine cultural mindset and employee positioning for both external candidate and internal employee marketing and communications.

What You Bring to the Role

• Bachelor’s Degree or similar qualification
• 15+ years of progressive people and culture or human resources experience ideally from a BPO or similar services industry.
• Performed HRBP roles in the past with knowledge on Philippine market
• Effective leadership and management skills along with stakeholder management

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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