USRN Case Manager

Your potential has a place here with TTEC’s award-winning employment experience.  As a USRN Case Manager working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

And even better! Earn a competitive salary package plus a ₱150,000 Retention Bonus. 

What You’ll Do

As a US RN Case Manager with our team, you will serve as a vital patient advocate, directly impacting the lives of individuals facing chronic or catastrophic health challenges. You will coordinate comprehensive care plans that ensure patients receive the highest quality, most cost-effective healthcare while maximizing their quality of life and treatment outcomes. 

During a Typical Day, You’ll Provide

• Patient Assessment & Planning: Conduct thorough assessments of medical, psychosocial, and vocational needs to develop individualized care plans. Collaborate with patients, families, and healthcare teams to establish measurable goals and contingency plans. 
• Care Coordination & Implementation: Coordinate resources and services across the entire healthcare continuum, from acute care to home care settings. Negotiate and manage care plans while ensuring provider quality through research and credential verification. 
• Patient Advocacy: Serve as the primary advocate for patients throughout their care journey, empowering them to make informed decisions. Communicate patient wishes to all healthcare team members while respecting cultural, religious, and personal preferences. 
• Quality Documentation & Compliance: Maintain comprehensive, objective documentation that meets standards and industry guidelines. Ensure all case management activities comply with applicable laws and organizational policies. 
• Ongoing Evaluation & Monitoring: Regularly assess plan effectiveness, patient satisfaction, and cost-effectiveness. Modify care plans as needed based on changes in medical condition, family status, or insurance coverage. 
• Professional Communication: Demonstrate excellent written and verbal communication skills with physicians, providers, patients, families, employers, and payers. Maintain timely responsiveness to all communications within established timeframes. 
• Quality Assurance & Team Collaboration: Meet or exceed quality standards while actively participating in quality improvement initiatives. Serve as a resource and liaison while working toward certification and contributing to team success. 

What You Bring to the Role

• US Registered Nurse with a minimum of 5 years Clinical Experience in Case Management 
• Active, unrestricted multi-state license (or ability to renew in a timely fashion) 
• Excellent written and verbal English communication and computer skills 
• Positive, proactive, team-oriented approach/attitude 
• Time management and organizational skills, flexible, with the ability to work independently 
• Ability to work remote with reliable high speed internet 

What You Can Expect

• ₱150,000* Retention Bonus. (*terms & conditions apply)
• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 

Visit https://mybenefits.ttec.com/ for more information. 

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. 

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.