Customer Service Representative

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative in Melbourne, Australia, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Australia says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, support in marketing the client products through brand welcome calls or annual service reminder calls, you’ll be the difference between their customer experience being just average or an exceptional one

During a Typical Day, You’ll

• Meet and surpass key Credit Management result areas.
• Support the organisation's objective of profitable growth by developing and maintaining strong relationships with both internal and external customers, in addition to providing positive customer experiences whilst retiring debt
• Determine customer issues, negotiate and explore potential solutions with internal and external customers
• Establish, maintain and manage effective working relationships with key internal stakeholders such as internal disputes, in addition to external parties - relevant to the achievement of business objectives
• Your role will focus on both Inbound and Outbound interactions    

What You Bring to the Role

• Experience in collection and portfolio management is a must.
• Self-starter and results-oriented
• Ability to manage communications and full lifecycle sales in an omnichannel communication environment, which could include outbound sales, email and chat

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• The opportunity to work in a hybrid working environment
• And yes... performance bonus opportunities and most of the benefits you'd expect and maybe a few that might pleasantly surprise you like 
  o    Achievable commissions and performance-based bonuses 
  o    Tenure reward payments at your anniversary

Visit https://mybenefits.ttec.com/?manual for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.