Seasonal Licensed Healthcare Training Supervisor

Your potential has a place here with TTEC’s award-winning employment experience. As a Seasonal Licensed Healthcare Training Supervisor working remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC 

What You’ll Do 

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’ll report to the Training Manager. In this role, you’ll impact your team and learners through managing the training programs.

During a Typical Day, You’ll

• Achieve training completion goals
• Manage day-to-day operations, processes, and reporting
• Improve the key success metrics associated with training goals
• Deliver excellent employee experiences
• Develop, coach, support, and evaluate the team to help them reach for amazing
• Ensure your team has the tools, systems, and support needed to perform trainings

What You Bring to the Role

• Have an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license
• Experience in training and/or adult learning programs
• Nurturing an inclusive learning environment
• Encouraging and engaging coaching skills
• Data analysis and reporting skills
• Customer and employee focused mindset
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly

• Call center experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Compensation and Benefits

• The anticipated starting salary range for individuals expressing interest in this position is $22-$25/hr.
• Depending on location, you may be asked to be onsite and/or travel to a location for a predetermined time. 

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information