Sales Performance Specialist
Your potential has a place here with TTEC’s award-winning employment experience. As a Sales Performance Specialist working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTEC
What you'll do
Use AI-driven QA and conversation intelligence tools to analyze customer calls and identify the sales behaviors affecting performance and customer outcomes.
Validate AI-generated findings against actual customer interactions before using them in coaching, using your analytical skills and experience.
Create targeted Coaching Action Plans for individuals or groups, using real examples to define what should change and how improvements will be measured.
Deliver 1:1 and group coaching sessions with documented plans to tackle performance trends, adjusting plans where needed.
Create and share reports using the insights highlighting recurring performance gaps, sales coaching priorities, and progress.
Spend up to 40% of working time handling live inbound and/or outbound customer calls, applying effective sales behaviors and using firsthand experience to strengthen coaching plans.
What we're looking for
Professional fluency in English plus German, Italian, Spanish or Portuguese.
Prove experience in sales and sales coaching, sales quality or performance improvement.
Proven experience using AI-enabled QA or conversation intelligence tools to turn data into practical coaching actions.
Ability to create, deliver and track Coaching Action Plans that produce measurable behaviour change.
Strong understanding of effective customer conversations and confidence handling live sales calls.
Clear analytical, communication, and stakeholder-management skills.
What success looks like
AI-generated insights consistently lead to clear, targeted Coaching Action Plans.
Sellers demonstrate measurable improvement in the behaviors targeted through coaching.
Live customer-call experience keeps coaching practical, credible and aligned with current sales conditions.
Sales leaders receive concise evidence of coaching priorities, progress and business impact.
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/ for more information.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Сходни длъжности
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