Senior Call Centre Executive

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Do you have excellent customer service skills? Do you want to join a luxury brand?

Join our team as a Senior Call Centre Executive with a luxury automotive brandand immerse yourself in a role where every interaction is an opportunity to exceed expectations!

What We Offer:

• Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated

• Team Spirit: Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment

• Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all

Your Role:

The Senior Call Centre Executive serves as a role model for exemplary resolution of customer cases, managing cases directed to the executive team, case support for absent colleagues, and handling escalated customer calls. The Senior Call Centre Executive looks to increase Customer Satisfaction results through every interaction.

Key Responsibilities

Assume ownership of escalated cases by actively conducting investigations, working with management to provide resolution
Handle escalated customer calls and cases with an aim to meet customer needs and provide a prompt resolution
Case support for absent colleagues
Provide general floor support by provide guidance on case resolution and approach

What You Bring:

High School Diploma required
3 - 5 years of experience in a contact center, specifically in concern resolution
Experience with the automotive industry a plus
Experience in a luxury field (hospitality or brand product) a plus
High level of trust and integrity
Strong English verbal and written communication skills
Conflict resolution skills – listen to the customer
Exercise good service and business judgment with end goal of customer satisfaction

What You'll Get: