Senior Salesforce Administrator

Lead the setup, administration, and ongoing optimization of the Salesforce CRM platform

Work with Pro Tech Team to develop and implement end-to-end system integrations between Salesforce and third-party applications

Collaborate with IT and operations teams to maintain seamless data flow and system connectivity

Build and maintain custom objects, validation rules, workflows, Flows, and approval processes

Ensure platform stability, security, and alignment with business requirements

Manage system configuration changes and maintain documentation standards

Design and optimize workflow automations and approval processes to support sales and marketing efficiency

Manage assignment rules, email alerts, and process automation to streamline business operations

Leverage automation tools including Flows, Process Builder, and Assignment Rules to reduce manual effort

Continuously evaluate system performance and recommend improvements to enhance productivity

Identify opportunities for automation and implement solutions that drive operational excellence

Build and maintain custom dashboards and reports to track key business metrics 

Partner with stakeholders across teams to ensure data-driven decision-making

Create executive-level reporting and insights for leadership visibility

Implement analytics best practices and ensure data accuracy across reports

Manage user access, roles, and permission sets in alignment with data security policies

Provide ongoing user support and troubleshooting for platform-related issues

Champion Salesforce best practices and drive continuous improvement in user engagement

Act as the primary point of contact for Salesforce-related questions and requests

Act as second level of support for EU SF Admins

Act as mentor for EU SF Admins

Liaise with US Jira team to develop best practice for Jira queries

Work closely with the Learning and Development team to build training of new functionality or system changes 

Partner with Salesforce dedicated trainer to provide guidance and support to agents in use of the Salesforce application

Oversee data import/export, deduplication, and data quality initiatives

Implement and maintain data governance frameworks to ensure data integrity

Establish data standards and policies across the Salesforce environment

Monitor data quality metrics and implement corrective actions as needed

Salesforce accredited

Undergraduate University degree or relevant experience 

5 years (mid-level) experience as an administrator and data analyst across multiple CRM 

Salesforce experience essential 

Jira experience is preferred, but not essential if experience with other IT ticketing systems can be 

Demonstrated knowledge and experience across multiple CRM 

Ability to articulate user needs and to communicate with developers as required. 

Quick thinker and ability to take initiative  

Excellent problem solving and analytical skills 

Organised and able to navigate through multiple requests across several communication 

channels (teams, slack, Webex etc.) 

Ability to work in a team environment as well as autonomously 

Good communication skills