Sr. Business Product Owner – UKG Pro

Your potential has a place here with TTEC’s award-winning employment experience.  As a Senior Business Product Owner – Payroll & Timekeeping working hybrid in Novaliches, Quezon City you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Do – 

The Senior Business Product Owner is the functional authority and business owner for payroll and timekeeping technology, with a primary focus on UKG. This role brings deep domain expertise in payroll and timekeeping systems and acts as the bridge between People & Culture, Global Services, and IT to ensure the platform is fully leveraged, well-governed, and continuously improved.

This individual owns the functional roadmap and requirements for UKG and related capabilities. They are expected to challenge assumptions, identify opportunities, and ensure solutions meet business needs — particularly in an environment where UKG is newly implemented and functional documentation and expertise are limited.

This is not an IT role. It is a senior business-facing role that requires strong technical fluency, deep payroll and timekeeping knowledge, and the confidence to work in the weeds with IT while maintaining a business-first perspective.

During a Typical Day, You’ll:

Business Product Ownership 

• Serve as the business product owner for payroll and timekeeping technology, with end-to-end functional accountability. 

• Define and maintain the functional vision and roadmap for payroll and timekeeping capabilities. 

• Act as the primary decision-maker for business requirements, functional design, and prioritization. 

• Ensure payroll and timekeeping solutions support accuracy, compliance, scalability, and employee experience. 

UKG Functional Expertise 

• Provide deep subject matter expertise on UKG capabilities, configuration options, and best practices. 

• Identify gaps between current-state usage and out-of-the-box UKG functionality. 

• Bring forward enhancement ideas and optimization opportunities based on prior UKG experience and industry knowledge. 

• Guide the organization beyond a lift-and-shift mindset toward a mature, optimized UKG implementation. 

What You Bring to the Role:

• 10+ years of experience in payroll and/or timekeeping technology from a business or functional perspective. 

• Hands-on experience with UKG (Kronos / UKG Workforce Central / UKG Pro / UKG Dimensions). 

• Proven experience acting as a business product owner or functional lead for payroll and timekeeping platforms. 

• Strong experience writing high-quality business and functional requirements. 

• Deep understanding of payroll and timekeeping processes, controls, and risks. 

• Demonstrated ability to work effectively with IT while maintaining a business-first mindset. 

• Strong analytical, problem-solving, and communication skills. 

Preferred Qualifications 

• Experience supporting global or multi-country payroll and timekeeping environments. 

• Familiarity with integrations between UKG and HRIS, finance, or case management platforms. 

• Experience in shared services or large enterprise environments. 

What Success Looks Like 

• UKG is well-understood, documented, and actively optimized. 

• Business requirements are clear, complete, and respected by IT and vendors. 

• Reduced design rework and fewer payroll or timekeeping defects. 

• Clear decision rights and strong partnership between business and IT. 

• Payroll and timekeeping technology operates as a strategic enabler. 

What You Can Expect

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• Ask us about our paid time off (PTO) and wellness and healthcare benefits

About TTEC 
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, 
text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Visit https://mybenefits.ttec.com for more information.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#hybrid