Senior Manager, Learning & Development
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Phillipines says it all!
- Achieve 100% of training completion goals.
- Manage day-to-day operations, processes, and reporting
- Improve the key success metrics associated with training goals.
- Deliver excellent customer service and communication.
- Develop, coach, support, and evaluate the team.
- Ensure team has tools, systems, and support needed to perform trainings.
- 2-3 years’ experience managing training and/or adult learning programs
- 6+ years’ experience in training and/or adult learning
- Strong coaching shills
- Data analysis and reporting skills
- Strong attention to detail and desire to follow procedures
- High customer service orientation
- Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
- Call center experience
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).Visit https://mybenefits.ttec.com/ for more information.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
Сходни длъжности
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12/06/2023 -
12/06/2023
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12/06/2023
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12/06/2023
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Contact Us | TTEC 12/06/2023
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12/09/2023
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Embracing Opportunities and Making a Difference: My Journey in the Customer Service Industry 07/17/2023 It feels like just yesterday when I embarked on my journey in the customer service industry. It was over 20 years ago when I started as a frontline customer service agent
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12/05/2023
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12/05/2023
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12/06/2023
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12/06/2023
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12/06/2023
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12/06/2023
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12/06/2023
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12/06/2023
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Celebrating Our Customer Experience Champions this Customer Service Week 10/02/2023 Customer service associates are the front line of any brand, getting customers the information they need – quickly, easily, empathetically, and in a way that puts smiles on customers' faces.
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12/22/2023
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Love Your Career At TTEC: Grow, Belong, Inspire 03/01/2024 In a big customer experience industry that’s so diverse with many different roles and professional paths, it can be difficult to capture what makes a BPO career so amazing.
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3 Ways to Light Up Your Career with Purpose 04/18/2024 Everyone has that special something. That thing that lights them up. That thing that lights up the people around them. You have the Spark – and we’re here to ignite it so you can discover all the possibilities in your career. Curious about how to unlock a career with purpose? We got you.
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How a Positive Work Experience Leads to Professional Development 04/07/2026 6 Minute Read A positive work experience plays a critical role in shaping professional growth by building skills, confidence, and real-world expertise. This article explores how supportive environments, mentorship, and continuous learning opportunities help employees grow and succeed in their careers.
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Unlocking Customer Experience Careers: Strategies to Stand Out as an Applicant 05/02/2024 The job market is currently more competitive than ever, take the customer service industry, for example. Because of the number of people who want to break into the industry, job seekers need to adopt strategic approaches to set themselves apart from the crowd.
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05/15/2024
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06/21/2024
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06/20/2024
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03/18/2025
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