Healthcare Patient Intake Specialist

Your potential has a place here with TTEC’s award-winning employment experience.  As an Healthcare Patient Intake Specialist working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

As a Patient Intake Specialist, you will serve as a vital patient advocate, supporting our nurses as they review and authorize medical treatments for US-based patients, the patients and their families through a critical time in their lives.

During a Typical Day, You’ll

• Support nurses, case managers, clinical team, and patients and their families with empathetic and timely responses
• Provide a superior patient experience through inbound, outbound calls and secure patient messaging portal
• Perform appropriate screening and escalation of calls to the clinical team.
• Calls external facilities and providers as needed
• Takes inbound calls to coordinate patient authorizations

What You Bring to the Role

• Experience in direct patient support duties in either a medical setting such as a doctor’s office or hospital or previous direct patient care contact center experience
• Excellent English written and verbal communication
• Patient, compassionate, and professional personality with a strong service orientation
• Demonstrated problem solving skills, critical thinking and good judgement to quickly determine and prioritize issues
• Excellent time management, flexibility, and organizational skills with the ability to work independently.
• Ability to work remote with reliable high speed internet

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.