Director, Project Management

Your potential has a place here with TTEC’s award-winning employment experience. As a Director of Instructional Design (Project Management) working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC 

What You’ll Do

As you are your team's last line of defense, you'll employ the appropriate amount of urgency and step in when your team needs help with escalations. You'll handle complex projects, influence and negotiate sensitive matters, and manage diverse audiences within varied business environments. Overseeing the more complex projects at our customer experience centers, you'll be our client's contact as you manage projects on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials. Projects can be internal and corporate business level projects.

You'll report to Executive Director, Project Management. You'll contribute to the success of the business and your team through your efforts on complex projects and ensuring your project teams are set for success.

During a Typical Day, You’ll

• Performance management, coaching, development and recognition of direct reports. Effective resource, workload and productivity management.

• Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives. Take a leadership role in driving and supporting departmental deliverables and improvements such as tools, templates, processes.

• Responsible for oversight of the successful implementation of Learning & Development projects and internal initiatives in a senior management capacity and/or to directly support:

o Project execution through ensuring the application of functional methodology and global process to: Act in a primary liaison capacity, establish deadlines, assign functional responsibilities, lead and direct the work of others, facilitate, communicate and monitor project progress to ensure quality deployment is completed on time, according to specifications and within budget.

o Risk identification and mitigation

o Escalation and change management

o Communicate and document key program requirements and status to clients, internal team members and other key stakeholders including an executive audience

o Build, manage and maintain master project documentation

• Partner with internal teams, stakeholders, senior executive level parties and external clients to support the pursuit of new or expansion business opportunities through deployment strategy design, core operational component input build, project management service cost estimation, client presentation and contractual requirement input support as required. Conduct business requirement gathering, project scope definition, serve as liaison between functional groups to ensure project objectives are clearly defined and executed.

What You Bring to the Role

• BA/BS or equivalent relevant experience

• Experience leading the implementation of complex, large scale global projects, including the management and oversight of diverse functional project teams in Learning & Development. Capable of effectively facilitating meetings and developing and executing detail-oriented project plans and deliverables.

• Experience leading and managing direct report teams in the call center and/or business process outsourcing industry with familiarity with call center financials

• Experience with client facing senior and executive level management communications and formal presentation delivery

• Experience with project management and word processing software, spreadsheet and flowcharting applications(MS Project, MS Office, Excel and Visio)

• Project Management Certification: Project Management Professionals (PMP)

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote